Part Time Library Receptionist

Favourite RGU
Ref no: RGU01480
Closes: Thursday, 8th March 2018
Published: Friday, 2nd March 2018
Location: RGU Garthdee
Salary: £16,035 per year Pro Rata
Hours: 14.00 hours per week
Contract Type: Fixed Term
Position Type: Part Time
Organisation: RGU
Category: Sport / Culture / Library
Sub-category: Support Staff

Job Summary

Our stunning nine storey library tower boasts unparalleled views over Royal Deeside and Aberdeen and is no ordinary working environment. Informal meeting spaces line the ‘street’ running along the spine of the Sir Ian Wood building, including event space in the amphitheatre at the entrance to the library tower.

The Library Reader Services Team is responsible for the front-facing service to users and we are passionate about delivering a high level of customer service to staff and students of the university.

You will provide a welcoming and professional 'meet and greet' presence. We are looking for a flexible, and forward looking individual who is dedicated to providing an excellent experience for library users.

The current vacancy is for the following shifts on the reception desk on level 5 of the Library:

Semester 2 (until 18th May)

Monday 17.30 - 22.30
Wednesday 13.30 - 17.30
Sunday 09.45 - 14.45

Semester 3 (19th May - 29th July)

Monday 17.30 - 21.00
Wednesday 12.30 - 17.30
Sunday 11.00 - 16.00

Salary on first appointment is normally to the bottom of the scale, although in exceptional circumstances an appointment further up the scale may be considered.

We would particularly welcome applications from men as they are under-represented in this area of our workforce.

To apply please complete the short questionnaire and upload your CV along with a covering letter noting why you would be interested in the role.

For informal enquiries contact Heather Bain, Customer Support Librarian on 01224 263481 or email

Closing date: 08/03/2018

Job Description

RESPONSIBLE TO: Customer Support Supervisor

RESPONSIBLE FOR: No Supervisory Responsibility

PURPOSE OF POST: To provide a welcoming and professional 'meet and greet' presence at the Library's Level 5 reception desk area during opening hours.


Welcomes and greets and attends users entering the Library, in a friendly manner.

Receives and deals with first line enquiries in person, by phone and e-mail, forwarding on where appropriate to a member of Library staff or other department.

Monitors the entrance of the Library.

Assists users with the self service facilities

Assists users with the use of multi functional devices, clearing jams, and troubleshooting where necessary.

Maintains statistics

Undertakes shelving and shelf tidying when required

Maintains a tidy Library environment

Assists with the Library opening and closing procedures.

Assists with evacuation of the Library in the event of fire.

Maintains a high level of customer service at all times.

Carries out any other duties as directed by the Director of Library Services.

Person Specification


Knowledge and Experience

Good numeracy and literacy in English
Good customer service
Experience of working in a front line customer service role
IT skills and be competent in the use of Word, Excel and Outlook

Reliable and flexible with ability to cover shifts during the holiday period
Excellent written and verbal communication
Able to lift books and push full trolleys of books.
Able to bend low and reach high to re-shelve library materials
Attention to detail and accuracy


Knowledge and Experience

Basic use of a Library Management system.

Job Location