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  • Ref no: RGU02549
  • Published: 22/7/19
  • Closes: 23/7/19
  • Location: RGU Garthdee, AB10 7GJ
  • Salary: £16,460.00
  • Contract Type: Permanent
  • Position Type: Part Time
  • Hours: 15 hours per week

This position has expired.

Job Summary

The stunning nine storey library tower includes areas for silent individual study on the upper floors with views over Royal Deeside to Lochnagar and back to the harbour in Aberdeen.

The whole campus, on the banks of the Dee, has a park-like ambience and provides a recreational setting for the benefit of staff, students and the local community.

The Library Reader Services Team is responsible for the front-facing service to users and we are passionate about delivering a high level of customer service to staff and students of the university.

You will provide a welcoming and professional 'meet and greet' presence. We are looking for a flexible, and forward looking individual who is dedicated to providing an excellent experience for library users.

The current vacancy is for the following shifts on the reception desk on level 5 of the Library:

Semester 1 & 2 (September - May)

Thursday 17.30 - 22.30
Saturday 10.00 - 15.00
Sunday 15.00 - 20.00

Semester 3 (May - September)

Thursday 17.00 - 21.00
Saturday 13.00 - 17.00
Sunday 15.00 - 18.00

Some flexibility will be expected to allow for attendance at training events and to provide cover for holidays/illness.

Salary on first appointment is normally to the bottom of the scale, although in exceptional circumstances an appointment further up the scale may be considered.

For informal enquiries contact Heather Bain - h.bain@rgu.ac.uk or telephone 01224 263481

Closing date: 21/07/2019

Job Description

RESPONSIBLE TO: Customer Support Supervisor (Evening & Weekend)

RESPONSIBLE FOR: No Supervisory Responsibility

PURPOSE OF POST: To provide a welcoming and professional 'meet and greet' presence at the Library's Level 5 reception desk area during opening hours.

PRINCIPAL DUTIES:

Welcomes and greets and attends users entering the Library, in a friendly manner.

Receives and deals with first line enquiries in person, by phone and e-mail, forwarding on where appropriate to a member of Library staff or other department.

Monitors the entrance of the Library.

Assists users with the self service facilities

Assists users with the use of multi functional devices, clearing jams, and troubleshooting where necessary.

Maintains statistics

Undertakes shelving and shelf tidying when required

Maintains a tidy Library environment

Assists with the Library opening and closing procedures.

Assists with evacuation of the Library in the event of fire.

Maintains a high level of customer service at all times.

Carry out any other duties as directed by the Director of Library Services.

Person Specification

ESSENTIAL REQUIREMENTS

Qualifications and Professional Memberships

No specific requirements

Knowledge/Skills/Abilities

Knowledge of what makes good customer service
Good numeracy and literacy in English
Reliable and flexible with ability to cover shifts during the holiday period
Ability to lift books and push full trolleys of books.
Ability to bend low and reach high to re-shelve library materials
Evidence of good attention to detail and accuracy

Experience

Experience of working in a front line customer service role
IT skills and be competent in the use of Word, Excel and Outlook

DESIRABLE REQUIREMENTS

Experience

Basic use of a Library Management system