Business Change Analyst

Job Summary

The purpose of this role is to provide comprehensive business analysis throughout the delivery of end to end business projects as per the Police Scotland 2026 Strategy, drawing on your understanding of the project lifecycle and the organisational impact of change.

Undertake business analyst responsibility such as requirements definition, process mapping, gap analysis, test planning and workshop facilitation to ensure that project work is delivered to required standards and timescales.

The ability to establish and maintain good working relationships with stakeholders and demonstrate strong communication skills is key.

This is a fluid role, so you could be working on one specific project with limited supervision, or more complex projects, under the guidance of a Project Manager.

This role will be matrix managed by Head of Business Analysis and Project Manager (as appropriate).

Support and encourage an environment of Continuous improvement.

Responsibilities and Duties

• Define business requirements in accordance with project scope.
• Conduct data gathering and analysis.
• Map current and future state processes.
• Document outputs appropriately to enable clear stakeholder understanding. Obtain relevant sign offs in accordance with standard audit requirements.
• Root cause and effect problem analysis, identify potential solutions to resolve.
• Collaborating with others working on the project and wider teams to achieve goals.
• Work with the local project / change teams to ensure consistency of project delivery approach and support best practice.
• The ability to multi-task, and take ownership of various parts of the project Identification, recording and mitigating project risks, assumptions, issues and dependencies.
• Build trusted relationships with key stakeholders and project resources at all levels.
• Provide reports as required, and ensure all outputs meet programme requirements.
• Support the completion of the project business case.
• Meet all standards and reporting requirements as per the approved framework standards set by the Portfolio Management Office (PMO) and governance are adhered to at all times.
• Will be responsible for managing and assessing risk within all areas of responsibility.

The above accountabilities and responsibilities are not exhaustive, and the Jobholder may be required to undertake additional duties that are consistent with the level and grading of the role.

Qualifications and Skills

ESSENTIAL

Proven recent experience as a Business Change Analyst supporting complex, cross functional programmes/projects;

Formal Business Analyst Qualifications Eg: BCS (ISEB) diploma

Experience of analysis, analytical tools and problem resolution;

The ability to deputise for the Project Manager when required

Excellent attention to detail

External and Internal stakeholder management experience;

Experience and demonstrable application of project delivery methodologies;

Experience of working with 'Virtual' teams cross function/cross business and geographies;

Strong knowledge of the IT/HR delivery lifecycles, associated methodologies and their practical application;

Facilitation and presentation skills

Educated to HND level (or equivalent)

OR

In the absence of formal qualifications proven experience working on large, complex, cross functional projects/programmes is essential

Personable, pro-active, professional and able to demonstrate full commitment to exceptional customer care and service in all activities;

Support project activity which may comprise of staff from across the organisation;

Ability to communicate and interact at all levels of the organisation;

Ability to work closely with colleagues in other corporate support functions;

Excellent communication skills.

Excellent IT skills in Word, Excel, PowerPoint, and MS project.

DESIRABLE

Excellent written/oral communication skills for reports and presentations.

Benefits

Police Staff Pension and Flexitime

Based Dalmarnock or Scottish Police College in Tulliallan

Permanent opportunity