Business Process Analyst x6

Job Summary

To improve the outcomes of organisational and operational processes to improve efficiencies, reduce cost and increase internal/external customer satisfaction.

Responsibilities and Duties

• Support the delivery of a continuous improvement service for Police Scotland, providing high quality and robust information to support decision making.
• Support the implementation of a continuous improvement framework and an extensive training programme for Police Scotland
• Facilitate process improvement projects.
• Assess business process and system inefficiencies.
• Create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering; integrating new systems and processes with existing ones; and working with stakeholders to ensure systems provided meet long term strategic requirements.
• Identify ways to increase adoption and customer satisfaction.
• Identify improvement opportunities (proactive and reactive).
• Develop and prepare service and project proposals.
• Apply best practice approaches to continuous improvement within Police Scotland.
• Deputise for the Senior Business Process Analyst as required.
• Will be responsible for assessing and self-managing risk within all aspects of the role.

The above accountabilities and responsibilities are not exhaustive, and the Jobholder may be required to undertake additional duties that are consistent with the level and grading of the role.

Qualifications and Skills

Educated to degree level (or equivalent) in a relevant area with demonstrable experience in a similar environment

A recognised certification in process improvement methods e.g. Lean, Six Sigma.

Experience of working on agile and lean projects in a fast paced, complex environment.

Project experience and delivery of lean process management programmes.

Fluency in business process and business process differentiation.

Experience of facilitation with project stakeholders.

Good planning and organisational skills.

Good communication and engagement skills.

Benefits

24 days annual leave + 8 public holidays, increasing to 29 days after 3 years, and 32 days after 5 years.

The local Government Pension Scheme is one of the largest public sector pension schemes in the UK, with contributions ranging from 5.5% - 12% dependent on salary grade. The employer contribution to the scheme is 19.3% per month.

Flexitime

24 month Fixed Term Contract