Operations Coordinator

ABOUT THE JOB

To organise, co-ordinate and assist in the running of a professional, ICT support team contributing to a high level of service and the tasking of incident response and requests for service, by triaging all requests for work and assigning based on a skills matrix, knowledge and experience.

To work closely with the Operations Team Leaders, engineers and wider CTO team, to focus on the ongoing improvement of service and management of the ICT estate by auditing and reviewing work requests to ensure timely response and resolution in line with SLAs and to ensure adequate customer updates.

Contribute to both new, and improve existing processes and procedures that underpin the approach to the operational support of the Police Scotland desktop estate, systems and infrastructure.

The base location for this role is flexible across Scotland.

ABOUT YOU

You will be educated to a minimum of HNC (or equivalent). Or, have experience working within either an ICT, co-ordination focused or scheduling driven environment.

You will have excellent communication skills; the ability to organise team workloads, multi task and prioritise works to meet deadlines; and to work under pressure.

You will champion a customer centric approach to service delivery; displays motivation, commitment and integrity and acts in an ethical way; be keen to learn and responsive to change; and be accurate and precise in work.

You will have the ability to work to tight and multiple deadlines; the ability to use own initiative and deal with a varied programme of work; and be self-motivated, discreet and confident.

This full time post is permanent and will require Standard Recruitment Vetting. You will work 35 hours a week, Monday to Friday, 09:00 – 17:00.

The following competencies at level 1 will be used for the selection process:

We are emotionally aware

We take ownership

We are collaborative

We deliver, support and inspire

We analyse critically

We are innovative and open minded

BENEFITS

- Competitive salary and guaranteed allowances

- Annual salary increments

- Local Government Pension Scheme

- 28 days annual leave and 6 public holidays on appointment

- Wide range of family friendly policies

- Employee Assistance Programme

- Access to range of staff associations

- Scottish Police Recreation Association

- Scottish Police Credit Union

- Cycle to Work Scheme

Please find below a list of our ICT locations throughout Scotland. Candidates can discuss their preferred location at interview. The location however cannot be guaranteed and is subject to space being available.

• Aberdeen, Nelson Street

• Dumfries, Cornwall Mount

• Dundee, Rushton Court

• Edinburgh, Bilston Glen

• Edinburgh, Fettes Ave

• Glasgow, Dalmarnock

• Glasgow, FCTC Complex, Helen Street

• Glenrothes, Detroit Road

• Inverness, Perth Road

• Scottish Crime Campus, Gartcosh

• Scottish Police College, Tulliallan

• Stirling, Randolphfield

INTERVIEW GUARANTEE

The Scottish Police Authority / Police Scotland is committed to positive action in the recruitment and selection of people with disabilities. We guarantee an interview to any applicant who has a disability, as defined under the Equality Act 2010, and who meets the essential criteria for the post. Please regard this as an opportunity to let us help you. Tell us of any aspects which could present difficulties and any suggestions for overcoming these.

RESIDENCY AND ELIGIBILITY TO WORK IN THE UK

Applicants must be a British citizen, a member of the EU or other states in the EEA, a Commonwealth citizen or a foreign national free of restrictions. You should also have been resident in the UK for a minimum of three years immediately prior to application.

TO APPLY

Please visit the Police Scotland Career Site for Job Reference Number – 1257