Service Advisor

ABOUT THE JOB

We are recruiting for future vacancies within our Service Centres in Bilston Glen, Edinburgh and Govan, Glasgow. You will provide the highest possible standard of service to the Public and the Force by responding to all emergency and non-emergency calls including the provision of advice and assistance, signposting to appropriate information services, recording call information accurately on relevant systems and identifying the level of initial police action that is required.

We are holding a virtual open evening on Monday the 4th of July between 1830 and 2000. If you are interested in attending please email RecruitmentTeam1@scotland.police.uk with a note of your full name and preferred email address you require the virtual MS Teams link to be sent to. Please note invites will be sent on Friday the 1st of July and Monday the 4th of July.

Please note, if you are successful, we hold you on a list for up to 12 months, so you may be waiting a period of time before you receive a training and start date.

We offer a range of full time and part time shifts, to view these please refer to the shift pattern document found on the job advert*.

*Shift patterns attract varying levels of allowances which will increase in line with annual salary increments. Salary and allowances will be pro rata for part time shift patterns.

If the shortlisting criteria is met, you will then be invited to a virtual MS Teams competency based interview. Where you will be assessed against the following CVF competencies:

• We are emotionally aware
• We take ownership
• We deliver, support and inspire

Then after this, if you are successful at your interview, you will be invited to a half-day selection centre that will comprise of the following exercises:

Call Taking

Assessing and Prioritising information

Identifying locations

Numeracy, General and Geographic knowledge

Audio typing test requiring you to demonstrate proficient keyboard skills with a minimum typing speed of 35 words per minute.

ABOUT YOU

You will handle emergency and non-emergency calls so it’s important that you can remain calm and focused when under pressure. You will need to be flexible and able to prioritise enquiries in a fast paced dynamic environment and supply our Area Control Rooms with critical and accurate information at all times.

As part of our Service Centre team you will bring your excellent communication and interpersonal skills. You’ll need empathy, discretion and resilience to provide the highest possible standard of service and assistance to people who need our help. This is a unique role where you can be proud of the job you do and where you can become part of a team from a diverse range of backgrounds who all contribute to keeping people safe.

You will be educated to Standard Grade level or equivalent or where no formal qualifications exist proven experience of working within a similar environment is essential.

Successful applicants will be required to pass Standard Recruitment Vetting and on appointment, will be required to pass the requisite internal IT systems training courses. Please note that initial training will last 8 weeks on a full time basis. You will need to be able to commit to this.

BENEFITS

- Competitive salary and guaranteed allowances

- Annual salary increments

- Local Government Pension Scheme

- 28 days annual leave and 6 public holidays on appointment

- Wide range of family friendly policies

- Employee Assistance Programme

- Access to range of staff associations

- Scottish Police Recreation Association

- Scottish Police Credit Union

- Cycle to Work Scheme

INTERVIEW GUARANTEE

The Scottish Police Authority / Police Scotland is committed to positive action in the recruitment and selection of people with disabilities. We guarantee an interview to any applicant who has a disability, as defined under the Equality Act 2010, and who meets the essential criteria for the post. Please regard this as an opportunity to let us help you. Tell us of any aspects which could present difficulties and any suggestions for overcoming these.

RESIDENCY AND ELIGIBILITY TO WORK IN THE UK

Applicants must be a British citizen, a member of the EU or other states in the EEA, a Commonwealth citizen or a foreign national free of restrictions. You should also have been resident in the UK for a minimum of three years immediately prior to application.

TO APPLY

Please visit the Police Scotland Career Site for Job Reference Number 1186.