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Ref no:
POL00286
Published:
17/5/2022
Closes:
3/6/2022
Location:
Police Scotland, Fettes Avenue, Edinburgh , EH4 1RB
Salary:
£31,133 - £35,379 per year
Contract Type:
Permanent
Position Type:
Full Time
Hours:
35 hours per week

This position has expired.

ABOUT THE JOB

To provide 1st line technical and system support as part of providing an excellent customer service to all users across Scotland included within SPSA.

To be involved in all aspects in the Operation of the ICT Service Desk.

To provide professional advice, problem solving and fault resolution in accordance with the Business Requirement.

To help in maintain service continuity over a 24 hour period.

•One of 28 staff across 2 physical site in Edinburgh and Glasgow.

•Provide 24/7 365 cover for first line ICT support throughout Scotland.

Support overall operations for service continuity.

ABOUT YOU

You will be educated to HNC level.

You will have excellent communications skills and the ability to function as part of a team or on your own.

You will have knowledge of Microsoft office software packages such as Word, Excel and Outlook.

You will have experience of liaising with internal and external suppliers and knowledge of ITIL best practices.

This full time post is permanent and will require Management Level Vetting. You will work 35 hours per week, Monday-Friday, 0900 – 1700.

The following competencies at level 2 will be used for the selection process:

We are emotionally aware

We take ownership

We are collaborative

We deliver, support and inspire

We analyse critically

We are innovative and open minded

BENEFITS

- Competitive salary and guaranteed allowances

- Annual salary increments

- Local Government Pension Scheme

- 28 days annual leave and 6 public holidays on appointment

- Wide range of family friendly policies

- Employee Assistance Programme

- Access to range of staff associations

- Scottish Police Recreation Association

- Scottish Police Credit Union

- Cycle to Work Scheme

INTERVIEW GUARANTEE

The Scottish Police Authority / Police Scotland is committed to positive action in the recruitment and selection of people with disabilities. We guarantee an interview to any applicant who has a disability, as defined under the Equality Act 2010, and who meets the essential criteria for the post. Please regard this as an opportunity to let us help you. Tell us of any aspects which could present difficulties and any suggestions for overcoming these.

RESIDENCY AND ELIGIBILITY TO WORK IN THE UK

Applicants must be a British citizen, a member of the EU or other states in the EEA, a Commonwealth citizen or a foreign national free of restrictions. You should also have been resident in the UK for a minimum of five years immediately prior to application.

TO APPLY

Please visit the Police Scotland Career Site for Job Reference Number – 1103

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