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  • Ref no: SAS00755
  • Published: 9/8/2019
  • Closes: 22/8/2019
  • Location: National Headquarters, Gyle Square, 1 South Gyle Crescent, Edinburgh, EH12 9EB
  • Salary: £22,152.00 - £24,258.00 per year
  • Contract Type: Permanent
  • Position Type: Full Time
  • Hours: 37.5 hours per week

Applications for this job cannot be made online. Please refer to the advert for further information.

Job Description

This is a key support role in the Corporate Affairs and Engagement team of the Scottish Ambulance Service. The post holder is responsible for acknowledging and uploading all feedback to the Service’s DATIX system and for working with colleagues in the Patient Experience team and from our three Regions and the Ambulance Control Centres to help ensure the Service responds meaningfully to complainants in a timely manner. The post holder is also responsible for taking calls into the department. The post holder must be able to demonstrate empathy, while ensuring all calls are logged timeously, having gathered all appropriate information.

The post holder will also be expected to support the team in various other tasks such as requests under the Freedom of Information (Scotland) Act and under the Data Protection Act, as well as logging and co-ordinating requests for information related to legal claims. The post older will be expected to work using their own initiative.

This role requires empathy and compassion, attention to detail and effective team working at local and national level.


To apply for this post, please click the ‘Apply Now’ button and follow the on-screen instructions. Applicants who successfully submit an application will be contacted via email regarding the outcome of their application. It is very important that you check your ‘junk’ or spam email folders as well as your email inbox.

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