FAQ's

Customer Satisfaction Survey

We’re carrying out a Customer Satisfaction Survey to help us understand how we can better serve our customers. We would appreciate it if you could take 5 minutes to complete this survey. All responses are anonymous. Link to 'Customer Satisfaction Survey'

Searching for a job

How long does myjobscotland keep my personal details for?

Your details will be stored for a period of 6 months after you last logged into your account. If there has been no activity during this period, your details will be archived, so you will need to create a new account if you want to apply again.

If you forget your details within this period, just select the "Forgotten your password?" link on the login page.

Do all organisations which advertise on myjobscotland have the same recruitment process?

No. Although there are similarities, each council or public organisation follows its own processes and procedures to gather the specific information they need. You can find out more through individual council websites.

When you submit an application, you may receive some of this information in the acknowledgement.

Each employer will carry out pre-employment checks as standard either before or after interview, with additional checks for vacancies involving working with children, young people and vulnerable adults.

How do I set up a Job Alert?

There are three ways to set up job alerts on myjobscotland:

  1. Click through the Job alerts link featured on each page of the site to personalise and save your own search terms. You will then receive a confirmation email confirming your selection.
  2. Enter your email address in the box at the foot of the page when you perform a job search. This will alert you of new vacancies matching the same search criteria.
  3. If you have already applied for a job, you can also set up a job alert from your account. This option has the added bonus of allowing you to edit the search criteria whenever you like.

Unsubscribe from these alerts by selecting the unsubscribe link in any job alert email.

Creating an account

How do I set up a myjobscotland account?

To set up a myjobscotland account, you will need internet access and an email account, to receive application responses.

First, set up a job alert. Click on the link in the job alerts box that appears on every page and enter your email address and a password. You will be asked to confirm the password.

When you are ready to apply for a vacancy advertised on myjobscotland, you will be asked to login with your email address and password details.

You will then be asked several questions about your suitability for the job and directed to online application pages where you can enter details of your experience, qualifications, skills, employment and contact details.

This information will be stored automatically to form your account, so there is no need to re-enter the same information for future applications.

For example, if you create your account with South Ayrshire Council (on south-ayrshire.myjobscotland.gov.uk), you can then login to North Lanarkshire Council (northlan.myjobscotland.gov.uk) and use your previously supplied information to apply for a job there too.

You can click on My Account to edit your personal details, check emails on the status of existing applications and review positions applied for.

Please remember to keep your email address up-to-date through the My Account section (Modify My Details page) as the email address provided will be used for future communication during the application process.

I don’t have a computer at home or at work – is there anywhere else I can register and apply online?

If you don't have internet access at home, ask a relative friend or neighbour if you can use their computer for your job search.

You can set up your own email account on a computer at your local library or other local facilities, however, these may vary so check out shopping centres and community centres in your area. If in doubt, contact your local council.

Free email accounts can be set up through providers such as www.yahoo.co.uk, www.gmail.google.com and www.hotmail.com. Just log onto their websites and follow the instructions.

Setting up an email account with one of these web-based providers means you'll be able to access your email using any computer with internet access. To keep your personal details safe, always remember to logout from your myjobscotland account if you are using a shared computer.

I have forgotten my account password - what do I do?

On the login page, click on the link that says: Please email my password to me. Enter your email address, submit and you will be sent a reminder.

What if I don’t have an email address but want to apply on-line?

You can open a free email account with many of the main internet providers. You first need to decide which of the popular companies you would like to have an email account with. Some of the main providers are Yahoo, Hotmail (now called Windows Live ID), or Gmail.

Yahoo

Yahoo provides a portal to the Internet. This means in addition to providing you with an email address, your Yahoo ID gives you access to many other services.

To get a Yahoo ID:

  1. Go to: Yahoo Registration Page
  2. Fill out the form:
  • It will require your name, gender, birthday, the country where you live and your postcode.
  • Select your ID.
  • Choose a password.
  • You will be asked to retype your password.
  • You will be asked for an alternate email. If you do not have another email address, you leave that space blank.
  • Select one of the security questions in the drop down menu and answer it.
  • Type the letters or numbers that appear in the box.
  • Agree to the terms of service.
  • Finally, click on the button that says "create account."
Windows Live.com

Live.com, formerly known as hotmail, has new features that may be worth investigating.

To get a Windows Live ID:

  1. Go to: Windows Live Registration Page
Gmail

Gmail,owned by Google.com, is a free email service and offers different features.

To get a Gmail account:

  1. Go to: Gmail Account Registration Page

Applying for a job

Where can I view my account details?

Once you have completed your search on myjobscotland, and selected the job you want to apply for, at the bottom of the page there will be a link "Click here to apply for this job".

You will then be taken the organisation’s minisite, to create your account, or if you have already created one, use your login details to start the application process again.

Can I use my account details to apply for another job?

Yes. You can use your login details to apply for any job within the myjobscotland.gov.uk domain, without having to retype the same information over and over again. Some organisations may ask different questions from others, so you may need to fill in additional information, however, the majority of your information will be re-used.

Is there a limited time for filling in an application form online?

As long as you complete and submit your application by 11.59pm on the closing date of the position there is no limit to how long you take to fill in your application. Therefore, you can take your time to complete the application form, save it and go back to finish it at your leisure.

Remember you must always click on the Submit button once you have filled in all parts of your application form (indicated by a tick) so that it is received by the advertising organisation. You will receive a confirmation email when your application has been sent successfully.

What happens after I submit my online application?

You will receive an acknowledgement email from North Ayrshire Council, and thereafter kept up to date with any progression throughout the application process. Your account area will also show you your application status, details of other applications you’ve made and emails that you have been sent.

Can I print off my application form to keep a copy for myself?

Yes – you can print out a summary once you have fully completed any part (or all) of the application form.

Other questions

I am experiencing issues applying online

If you are experiencing issues with your online application please try the following:

  • Delete your cookies/temporary Internet files
  • Ensure that your privacy settings aren't set too high
  • Ensure you have a strong Internet connection
  • Check that your Internet cable is plugged into your router/socket, sometimes WiFi signals can drop their connection due to a variety of reasons and this may end your session unexpectedly
  • Save the section you are working on regularly as any break in Internet connection may result in your session timing out and you could lose your work; furthermore if you are entering a lengthy responses, draft it out initially in Word or another text editor so you have back up copy should anything go wrong
  • Enable pop-ups for the myjobscotland site if viewing your application summary sheet
  • Review your computer settings and try other browsers
  • Try accessing your application on another computer as this could help determine if the issue is specifically linked to your own computer settings
  • If you are using an AntiVirus software make sure that myjobscotland.gov.uk is a trusted website
Cookies Information / Error Message

If the error message 'No session cookie found' appears, please adjust your cookie settings, or delete the cookies on your browser. For further information on cookies please go to the AboutCookies.org website. This site can show you how to delete cookies depending on which browser you are using.

Can I change my email address / password?

You can update your email address and password at any stage. Follow these steps:

  1. Log in to your myjobscotland account using your existing email address / password
  2. Click on the 'Main Details' section
  3. Click on the 'Modify login details' link
  4. Follow the prompts to change your email address and/or password.

Please note that the updated email address will pull through to all previously submitted and future applications.

How can I make sure I receive emails from myjobscotland?

Ensure you have added '@myjobscotland.gov.uk' to your Safe Sender List on your email account or select the address so it does not appear in your Spam or Junk Mail folder.

Contact Us

Contact Information

North Ayrshire Council - HR Department

If you have any general recruitment questions please contact the Recruitment Team on (01294) 324650.

If you require an application in a different format please contact the Resourcing Officer, HR, North Ayrshire Council on (01294) 324618 or by visiting the HR department, 5th Floor, Cunninghame House, Irvine KA12 8EE and asking for the Resourcing Officer, who will be happy to discuss your options.

We are open Monday to Thursday 9am to 4.45pm and Friday 9am to 4.30pm.*

myjobscotland

If you have any technical problems with the myjobscotland website then please contact myjobscotland@cosla.gov.uk for support as the recruitment website is not maintained by North Ayrshire Council.

COSLA will respond to you as soon as possible during business hours (Monday to Friday 9am - 5pm).*

*Please note there is no support outwith these office hours. If you are applying for a position please leave plenty of time before the closing date in case you encounter any difficulties.

Customer Satisfaction Survey

We’re carrying out a Customer Satisfaction Survey to help us understand how we can better serve our customers. We would appreciate it if you could take 5 minutes to complete this survey. All responses are anonymous.

Link to 'Customer Satisfaction Survey'