FAQ's

Searching for a job

How long does myjobscotland keep my personal details for?

Your details will be stored for a period of 6 months after you last updated your account. If there has been no activity during this period, your details will be archived. You will need to create a new account if you want to apply again.

If you forget your details within this period, just select the “Forgotten your password?” link on the login page.

Do all organisations which advertise on myjobscotland have the same recruitment process?

No. Although there are similarities, each council or public organisation follows its own processes and procedures to gather the specific information they need.

How do I set up a Job Alert?

Click in to the Job Alerts section and enter multiple criteria (such as multiple job categories e.g. 'Education' and 'Teaching: Promoted') by adding them one at a time. Once you have set up an alert you will then receive a 'handshake' email confirming your selection.

If you have already applied for a job, you can set up a job alert on your account. You do not need to re-register your email address.

Only the first 10 jobs matching your alert criteria will be sent per email. We recommend that candidates periodically conduct searches on the myjobscotland site regardless of having a job alert set up.

You can unsubscribe from job alerts by selecting the unsubscribe link in any job alert email.

Creating an account

How do I set up a myjobscotland account?

To set up a myjobscotland account, you will need internet access and an email account, to receive application responses.

First, set up a job alert. Click on the link in the job alerts box that appears on every page and enter your email address and a password. You will be asked to confirm the password.

When you are ready to apply for a vacancy advertised on myjobscotland, you will be asked to login with your email address and password details.

You will then be asked several questions about your suitability for the job and directed to online application pages where you can enter details of your experience, qualifications, skills, employment and contact details.

This information will be stored automatically to form your account, so there is no need to re-enter the same information for future applications.

For example, if you create your account with Perth & Kinross Council (pkc.myjobscotland.gov.uk), you can then login to Dundee City Council (dundeecity.myjobscotland.gov.uk) and use your previously supplied information to apply for a job there too.

You can click on My Account to edit your personal details, check emails on the status of existing applications and review positions applied for.

Please remember to keep your email address up-to-date through the My Account section (Modify My Details page) as the email address provided will be used for future communication during the application process.

I don’t have a computer at home or at work – is there anywhere else I can register and apply online?

All public libraries in Perth & Kinross have computers available for public use. Demand is high so pre-booking a computer slot is advisable.

To set up a myjobscotland account, and apply for positions, you will need internet access and an email account.

Free email accounts can be set up through providers such as www.yahoo.co.uk, www.gmail.google.com and www.hotmail.com. Just log onto their websites and follow the instructions.

Setting up an email account with one of these web-based providers means you'll be able to access your email using any computer with internet access. To keep your personal details safe, always remember to logout from your myjobscotland account if you are using a shared computer.

I have forgotten my account password - what do I do?

On the login page, click on the link that says: Please email my password to me. Enter your email address, submit and you will be sent a reminder.

Applying for a job

Where can I view my account details?

Once you have completed your search on myjobscotland, and selected the job you want to apply for, at the bottom of the page there will be a link “Click here to apply for this job”.

You will then be taken to the Perth & Kinross minisite, to create your account, or if you have already created one, use your login details to start the application process again.

The job I am interested in has no closing date - it just says “When sufficient suitable applications received”. What does this mean?

This means that the post will close as soon as sufficient suitable applications are received. 48 hours notice is usually given and, if you applied online, you will receive an email reminder.

If you start an application and do not complete and submit it before the post closes you will not be able to submit it after this date.

Can I use my account details to apply for another job?

Yes. You can use your login details to apply for any job within the myjobscotland.gov.uk domain, without having to retype the same information over and over again. You will only need to fill in additional information specific to the vacancy, however, the majority of your information will be re-used.

Can I apply for more than one job at a time?

Yes, but you can only have one incomplete application at any time. When you have an application at incomplete and then apply for another position you will be asked which application you would like to put on hold.

Is there a limited time for filling in an application form online?

As long as you complete and submit your application by 11.59pm on the closing date of the position there is no limit to how long you take to fill in your application. Therefore, you can take your time to complete the application form, save it and go back to finish it at your leisure.

If you start an application and do not complete and submit it before the post closes you will not be able to submit it after this date.

Remember you must always click on the Submit button once you have filled in all parts of your application form (indicated by a tick) so that it is received. You will receive a confirmation email when your application has been sent successfully.

What happens after I submit my online application?

You will receive an acknowledgement email from Perth & Kinross Council.

Your account area will also show your application status, details of other applications you’ve made and emails that you have been sent.

Can I print off my application form to keep a copy for myself?

Yes – you can print out a summary once you have fully completed any part (or all) of the application form.

Can I still apply for a vacancy without using a computer?

If the job advert says “online only applications” then the job will involve the use of a computer and the online application is part of the recruitment process. There are public computers available at all Perth & Kinross Council libraries. If you have a disability and require reasonable adjustments, please call 01738 475000 to discuss.

If the post allows paper applications then you can call Perth & Kinross Council’s Service Centre on 01738 475000 and request an application. You will then be asked several screening questions before a pack is sent out to you.

I’m trying to submit an application but the system is telling me that it is not complete, even though I have filled it all in and each section is ticked?

This usually happens when a mandatory field has been left blank. Go back into each section and double check that all the mandatory fields are complete. The system will allow you to “tick” a section as complete even if a mandatory field is blank.

Mandatory fields are marked with a red asterisk (*).

Can I still submit an application that I have started once the closing date has passed?

No, once the closing date has passed you will not be able to submit an application that you have started. If you would like your application to be considered then make sure that you submit it before 11.59pm on the closing date.

Do I need to complete all sections of the application form?

Yes, your application will only be considered if all sections are complete.

I have pressed “Withdraw” by mistake and now I can’t access my application?

You will need to call The Resourcing Team at Perth & Kinross Council on 01738 475000 to have your application status reset.

Will I be informed even if my application has been unsuccessful?

Yes, you will be informed of the outcome of your application and you will be offered the opportunity to get constructive feedback from the person nominated in an email or letter, whichever you indicated as your preferred method to receive correspondence.

Other questions

Can I apply for a post as a Job Share?

Yes, Perth & Kinross Council views job sharing as a way of increasing the number and range of opportunities for people who find full-time work impracticable. The duties and responsibilities of a post may be shared by two or more employees. Pay and other benefits will be shared in proportion to the hours that each person works, the general principle being that job-sharers have the same conditions of service pro-rata as full time employees.

Complaints Procedure

If you believe at any stage in the recruitment / selection process that you have been unfairly disadvantaged or discriminated against, please write to Hugh Mackenzie, Head of Human Resources, 2 High Street, Perth, PH1 5PH.

Your complaint will be fully investigated and you will receive a statement of the outcome of the investigation.

Employment Unit

The purpose of the Employment Unit is to create employment opportunities for disabled people and to assist people with disabilities to find and maintain work.

For further information please email employment.unit@dundeecity.gov.uk

I have a disability and cannot complete an online application, what should I do?

Should you have a disability which requires a reasonable adjustment to enable you to apply for an online vacancy, please contact our service centre on 01738475000 to discuss your requirements or email recruitment@pkc.gov.uk

Can I claim for interview expenses?

Reasonable interview expenses may be claimed by external candidates. Candidates wishing to make a claim for re-imbursement of interview expenses must seek authorisation from the Chair of the interview panel PRIOR to attendance at interview. When you receive your invite to interview email there will be a contact name and number stated. If you are unable to attend for interview then clarity should be sought as to whether an alternative date and time can be arranged.

How can I make sure I receive emails from myjobscotland?

Google Mail

If you are using Gmail you will need to create a new filter. Here's how: Sign in to your online Gmail mailbox and click the 'Create a Filter' link to the right of the search buttons. In the 'From' box, enter the domain "@myjobscotland.gov.uk" Click the 'Next Step' button. Check the 'Never send it to Spam' box. Click the 'Create Filter' button. You should also check to see if we're in your Spam folder. Here's how: Click 'Spam' along the left side of any Gmail page and if you see any e-mails from us, check mark the box to the left of the e-mail. Click the 'Not Spam' button along the top.

Windows Live Hotmail

If you're using Windows Live Hotmail you will need to add us to your Safe Senders list. Here's how: Sign in to your online Windows Live Hotmail mailbox.Click 'Options' in the upper right hand corner. (Note: If you're using the full version a submenu will display, please click 'More Options'). Click the 'Safe and blocked senders' link under the 'Junk e-mail' heading. Now click the 'Safe senders' link. Type the address "myjobscotland.gov.uk" into 'Sender or domain to mark as safe'. Click the 'Add to list >>' button.

If you are using another email provider you can search for similar instructions by typing “safe senders list plus the name of the email provider e.g. aol/outlook etc” into a search engine.

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