Sales and Membership Manager (FSLT00389)

Job Description

To manage, grow and develop the company’s Leisure Active Membership, the company’s sales and membership scheme.

Lead, coach and mentor your team and front-line staff including gym staff in selling the benefits of the membership packages on offer.

For full details, please refer to the attached Job Profile & Specification

Requirements

Educated to HND level or equivalent

Full UK Drivers Licence and own transport for which HMRC travel allowance will be paid

Before confirming appointment, you will be required to obtain a Basic Disclosure certificate through Disclosure Scotland

Responsibilities

To ensure that you maximise value for money for our customers, grow sales, drive retention and reduce attrition rates by selling the most appropriate memberships and the benefits of physical activity

To manage, mentor and develop a sales team

Train all front-line staff to up sell the membership to current users

Work with the Marketing team to design and develop annual marketing and publicity campaigns

Develop a strategic annual sales plan setting out goals and targets for self and team

Increase the number of corporate membership sales

Develop and produce KPI’s for the 14 participating facilities

Develop seasonal memberships to cater for training opportunities

Work with the Business Support Co-ordinator to ensure that Financial Governance is adhered to within the terms, conditions and payment for the scheme

Monitor and report to the Head of Sales & Commercial Devlopment the sales plans and corporate campaigns.

The Individual

Substantial experience in sales within the sport and leisure facilities.

Working in an intense target led environment

Experience of supervising, supporting and directing a sales team

Responding to customer requests and complaints

Ability to set and prioritise objectives, respond under pressure and manage challenging deadlines.

Knowledge of fitness/physical activity and the personal benefits it brings.

Data protection and confidentiality.

Excellent written and oral communication skills

Evidence of generating effective team work

Able to influence and persuade

Personally driven to create success for self and team

Ability to deal appropriately with a wide range of clients i.e. business and individuals