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iHub, Quarrywood Court, Livingston, EH54 6AX
£35,767 - £41,669 per year
Contract Type:
Position Type:
Full Time
36 hours per week
Work From Home:

Job Description

The Improvement Service (IS) is a publicly funded company limited by guarantee, with a total annual budget in the region of £8 Million. We exist to support councils and their partners to improve the health, quality of life and opportunities of all Scottish people through community leadership, strong local governance and the delivery of high quality, efficient local services. 

Working for the IS means joining a small family of professionals, who work together to strive for continuous improvement in the public sector and ultimately, better outcomes for Scotland’s communities. 

Our company headquarters are based in West Lothian, located conveniently for commuters between Edinburgh and Glasgow. Pay is only one of the benefits of working for the IS, our terms and conditions are progressive and flexible and employees are rewarded with a generous annual leave entitlement of forty days per year as well as a flexible working policy. 

The IS is committed to promoting equality and diversity in all its activities to promote inclusive processes, practices and culture.


An exciting opportunity has arisen with the Improvement Service for a Service Designer in our Digital Public Services Team. The role of Service Designer is a key role, working across the DPS portfolio to improve the end-to-end customer journeys, as well as work with the Product & Product Manager on brand new portfolio projects, leading the design of complex products and services for the Scottish public sector.

A full job description and information on how to apply is on the MyJobScotland website.

A competence based interview will take place in the week commencing 25th July (shortlisted candidates will be advised by email a week in advance of the interview). 

For more information about competency-based interviews, see our 'Guide to Competency-based Interviews'. You may also find it useful to read our current Business Plan.


iHub, Quarrywood Court, Livingston, EH54 6AX.  All employees are currently working from home due to Covid-19. Longer term, it is anticipated that the role will involve a blended model of office and home working. This flexible approach will be agreed between employee and line manager.

Hours: 36 hours per week


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