Customer Accounts Officer

Job Title: Customer Accounts Officer

Application Closing Date: Friday, 13 March 2020

Hours: 28 per week

Location: Glenrothes

Salary Scale: £23,021- £25,030 per annum/pro rata

Job category/type: Housing

About Us

Kingdom Housing Association provides housing and support throughout East Central Scotland. Our Customer Accounts team is responsible for the maximisation of income for the Kingdom Group, providing tenants with advice on Welfare Reform and assisting our tenants to sustain their tenancies.

About the Job

As a Customer Accounts Officer, you will work to reduce arrears, maximise revenue and provide excellent customer service to our customers. In this role you will work closely with other departments and external agencies to build relationships and deliver our strategic objectives. You’ll also be required to keep up to date with current legislation and provide accurate and relevant advice to both our internal and external customers.

About You

You must have strong communication skills, have experience in administration and work well as part of a team. You should be able to demonstrate the ability to use computerised systems and ideally have an CIH level 3 (or equivalent) in Housing . You’ll also have a sound knowledge of Universal Credit and preferably have some knowledge of other benefits. For this post you will be required to complete a satisfactory Standard Disclosure Scotland check.

We Offer

An attractive salary and benefits package including a contributory pension scheme and generous annual leave entitlement. We also offer on going training and support to develop yourself and your career. We will consider flexible working options to support you to have a good work life balance.

To apply go online to our website https://www.kingdomhousing.org.uk/jobs/home/kingdom-housing-association/ and click on the recruitment portal link.

Interviews will take place in the form of an Assessment Centre week commencing 23 March 2020.

Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If you wish your application to be considered under the scheme, please state this on your application form.

Scottish Charity No: SC000874