Retirement Housing Officer

This position is being offered on a fixed term basis until 29 March 2024 as part of a service review.

The Role

At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.

The Retirement Housing Officer is responsible for providing a Retirement Housing Service to tenants living in developments managed by Link Housing and contribute to the general housing management service to tenants in accordance with Housing Services policies and procedures.

They will also develop and sustain effective working relationships with Retirement Housing tenants, promoting tenancy sustainment and encouraging independent living and signposting to other agencies for specialist advice/support.

The Retirement Housing Officer will encourage tenant involvement and engagement in making full use of facilities within the development and be responsible for the management of the safety and security of Retirement Housing developments.

About You

You should have a good standard of education combined with experience of providing a customer focused service in a housing or similar environment, experience of providing housing management services in a social rented or similar environment and experience of working effectively with partner organisations. You will also have a commitment to enabling older people to achieve maximum independence and knowledge of welfare benefits particularly for older people.

The successful candidate will have the ability to communicate effectively both verbally and in writing, to organise own workload to achieve priorities and objectives and to work effectively on an individual basis or as part of a team. You will also need good IT skills including the ability to use email, Microsoft Office and ability to learn in house IT systems essential to business requirements along with the ability to work in a pressurised work environment and deal effectively with matters of security and tenant safety.

You will be required to provide cover in other developments, so must hold a current driver’s licence and have your own transport during office hours.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equality, Challenge and Transparency.

For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equality, Challenge and Transparency.

For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

What’s in it for you?

As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.

As a Link employee, you'll likely benefit from the following:

• A generous starting annual leave entitlement of 35 days (inc. 6 public holidays), increasing to 40 days with length of service (pro-rated for part time employees)
• Employer pension contributions starting at 5% and rising to 9% depending on employee contributions
• Access to a death in service benefits scheme providing 4x salary
• Enhanced company sick and familial pay entitlements
• A Healthcare cash plan for employee and dependents to support health and wellbeing and discounts on shopping, restaurants, and other services.
• A free and confidential employee assistance program and services for employees and their immediate household dependants to support health, mental and financial well-being
• Access to a savings and borrowing scheme and much more!

For a full list of benefits available to employees, please see the following link - https://www.linkhousing.org.uk/what-we-do/work-for-us/

You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.

This post is subject to a Basic Disclosure.

Closing Date: Midnight on Tuesday 4 April 2023.

Interview Date: Interviews are being held on Thursday 13 April 2023 at Albany Court, Denny.

How to Apply

Our online application method is the most efficient way to apply and can be started by clicking the “Apply Now” button below. You must complete an application form to be considered for any of our vacancies but you don’t need a CV to apply for our positions. Also, if you aren’t sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password.

We can offer suitable alternative methods to apply if requested including although not exclusively; hard copy, Braille and audio. You can request these by emailing our Resourcing Team at jobs@linkhaltd.co.uk and detailing which format you would require.

Please note that CV's will not be considered.

Please note should an internal applicant be successful in applying for this position on either a seconded or permanent basis, they will move to the terms and conditions associated with the role for the duration of the time they are in post. The terms and conditions are outlined in the advert above, and in the job description.

Link is an equal opportunities employer and we welcome applications from all sectors of the community. Our offices are fully accessible to wheelchair users and we will interview all disabled candidates who meet the essential criteria.