Customer Service Assistant

Newmilns Snow and Sports Complex is a dynamic and evolving organisation dedicated to changing people’s lives. We help people develop confidence, motivation, and employment skills through snow sports. We work with children and adults, schools and youth groups. The most direct benefit of our work is delivered to disadvantaged or hard to reach groups. To achieve this, we offer recreational skiing and snowboarding as well as children’s parties.

Our staff are role models to others whilst looking after our guests. The right activities are provided at the right time and managed and delivered professionally and always in a safe and fun environment. In this role you will be the first point of contact for customers both via the phone and face to face and will manage all customer enquiries. Following training you will fully understand our products and services to ensure that bookings are taken efficiently and both customer and business needs are met. You must have a good attention to detail and be confident with general administration.

You will meet and greet our guests on arrival confirm activities booked, their duration, location, safety requirements and take full payment for their activities. You will introduce them to their instructor or party host and issue any equipment if required. This role will suit motivated individuals who are willing to get stuck in and support a small team to deliver an excellent service.

You don’t require snow sports experience. We ask that you are enthusiastic, friendly and enjoy communicating with a wide range of people both over the telephone and face to face. You should;

• Be IT literate and confident with using Google calendars for scheduling activities.
• Be good on the phone and able to understand customer requirements and match them to the correct activity.
• Be reliable and proactive with tasks.
• Enjoy being outdoors and have an interest in sport, health and wellbeing.
• Be committed to equality and NSASC’s vision and mission.
• Be available to work weekends and holidays.

We have 2 part time roles and can offer the following;

• Free slope access.
• Shadow different staff, to develop a broad understanding of different disciplines and roles within the center e.g. ski/board/rental.
• Access to funded training courses e.g. First Aid training and ski/board courses.

If you are interested email britt@skinewmilns.com for an application pack.

To find out more visit www.skinewmilns.com or phone 01560 322 320.