Customer Service Advisor

Customer Service Advisor (Permanent)

Grade 3, £21,349-£23,128 (plus 5.75% increase from 1 April 2023)

Progressing to Grade 4, £23,424 - £25,227 in line with development programme

35 hour per week, Monday to Friday

Job purpose:

First point of contact for all tenants and customers, providing a customer focussed call handling service to all departments across the organisation.

Providing a ‘right at first point of contact’ approach to queries, complaints, and solutions for our customers.

Essential criteria:

• Experience working in a front-line customer service environment.
• ICT Competent, with ability to learn new ICT quickly.
• Positive solution focussed attitude to work.

You will:

• be enthusiastic, self-motivated, and committed to excellent customer service.
• have excellent communication and organisational skills.
• be adaptable with the ability to manage competing deadlines.
• be calm under pressure and work to achieve a positive outcome for customers.

We will provide:

• 40 days leave per year (plus carer leave, emergency leave, etc)
• 7.7% or 4% employer pension contribution
• life assurance (x1 yearly salary)
• employer paid qualifications, training and professional memberships
• generous family friendly benefits and leave (matching shared parental pay to enhanced maternity pay)
• enhanced sick pay benefit (up to 6 months full pay)
• agile working options
• reward and recognition incentives
• 24/7 employee support (plus Health and Wellbeing initiatives)
• green initiatives (cycle to work, season ticket loans, pool cars)

We are committed to developing our people and helping them maximise their potential.

Due to internal promotions and development opportunities, we are in an exciting position to offer a range of opportunities for the start of 2023. From graduate trainees, entry level positions and technical specialists we have an opportunity suitable for all.

If you are interested in developing in your career and enjoy working in a dynamic and fast-changing environment, visit our website for more information about these opportunities.

To apply for this post, visit our website to complete our online application form by 29 January 2023 (CVs are not accepted). Interview will be held week commencing 13 February 2023.