Team Leader – Full Time (35 hours post)

Reports to: Operations Manager

Working Pattern: Mon-Fri 9am – 5pm

Duration: Fixed term to 31^st March 2022 (may be an opportunity to extend)

Last year has been more than a drop in the ocean. However, at Routes to Work, we believe in the power of people and the transformative effect we have. Do you fancy taking a dip in the ocean?

About us

Routes to Work Limited (RTW) is a registered Charity and a strategic partner within North Lanarkshire’s Working, the North Lanarkshire Partnership’s Employability Service.

At RTW, we deliver employment support services and skills development to economically disadvantaged residents of North Lanarkshire who require our support to access and sustain work and make improvements in their lives.

What’s new?

We have been successful in securing funding to deliver a range of services for young people under the Scottish Youth Guarantee and are delighted to be helping this disproportionately affected group as part of the economic recovery.

We are looking for team members to help us deliver on the Scottish Youth Guarantee services as well as supporting the other programmes at Routes to Work that continue to be crucial to ensure that North Lanarkshire and its’ residents are able to avail themselves of the labour market opportunities that will occur once the economic recovery starts.

About you

You will be an experienced leader with a proven ability to manage/lead a team and will possess skills in communication, people & performance management and quality systems. You will provide leadership, support & direction to a team of staff, often operating in peripatetic outreach capacities, who are involved in the operational delivery of targets through the provision of a range of services to disadvantaged client groups within North Lanarkshire, helping these clients re-engage with the labour market.

Candidates must have a drive and passion to improve the lives of North Lanarkshire residents. You must demonstrate that you can be resourceful; resilient; self-motivated and are completely client-centric.

About the job

The post holder will be responsible for delivery across an agreed geographic area and will have responsibility for ensuring contractual targets and quality standards are achieved by all staff in their team.

The role involves leading and managing a multi-functional service delivery team and ensuring that staff resourcing across all activity is appropriately reviewed and applied to ensure optimum performance is achieved against key contractual targets.

You will be an experienced leader with a proven ability to manage/lead a team and will possess skills in communication, people & performance management and quality systems. You will provide leadership, support & direction to a team of staff, often operating in peripatetic outreach capacities, who are involved in the operational delivery of targets through the provision of a range of services to disadvantaged client groups within North Lanarkshire, helping these clients re-engage with the labour market.

Your main responsibilities will include;

· Leading and managing a multi-functional service delivery team and ensuring that staff resourcing across all activity is appropriately reviewed and applied to ensure optimum performance is achieved against key contractual targets.

· Line-managing the activities of staff within the service ensuring that the individual client caseload and associated outcome targets as outlined in the project specifications are achieved including 1-2-1 supervision, support and implementation of the capability and performance management policy as necessary.

· Achieving quality standards and outcome targets as agreed in the relevant contracts/service levels agreements.

· Liaising with other Team Leaders across the company to ensure that services are excellent and effective across the company.

· Supporting the Operations Manager in the reporting of project activities to the Depute Chief Executive, Chief Executive, Board of Directors & key partners.

· Ensuring staff are capable of delivery of services across the varying investment streams and have the appropriate skills and knowledge necessary for effective delivery – identifying any gaps and agreeing development plans where required.

· Working closely with the Claims and Validation Administrators to develop and implement monitoring & quality assurance systems for effective project delivery and to the relevant standards (ISO27001).

· Ensuring that staff are tracking & accurately reporting client activities and outcomes within the relevant client tracking databases within agreed contractual and/or company prescribed timelines and quality standards.

The posts being recruited for are to support the following programmes.

The European Structural Funds aims to help people improve their lives by learning new skills and finding better jobs through providing all stages of a seamless 5-stage employability pipeline in the North Lanarkshire local authority area, providing a ‘one-stop-shop’ of employability support.

This post is part funded by the European Structural Funds.

This post is subject to a Basic Disclosure check.

The Application Instructions

To apply you must download the relevant information by clicking on the link below

https://www.routestowork.co.uk/jobs-in-rtw/team-leader

Contained within the link will be information offering further guidance to apply and the following documents;

- Expression of Interest Form

- Job Description

- Person Specification

- Application Form

- Job Applicant Data Policy

Closing Date for Applications: Monday 1^st February 2021 by 5pm.

Routes to Work Ltd is committed to the principles of Equal Opportunities, please contact us if you require any adaptions for the recruitment process.

Routes to Work Ltd is a project part-financed by the European Union- “Europe and Scotland making it work together”.