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Ref no:
SSS00106
Published:
28/06/2022
Closes:
18/07/2022
Location:
Flexible, DD1 4NY
Salary:
£25,320 - £26,877 per year
Contract Type:
Permanent
Position Type:
Full Time
Hours:
35 hours per week
Work From Home:
Hybrid

About the role

We have a permanent position available for an IT Support Specialist to work in the Scottish Social Services Council (SSSC). The successful candidate will join us at an exciting time as new systems and applications have just been introduced and we continue our journey to move to the cloud.

You will provide first class support to colleagues supporting teams and providing an escalation route for complex or challenging customer contacts where appropriate, you will have an opportunity to work in all aspects of IT and will have exposure to the latest technologies and ways of working.

This is a superb opportunity to help shape the way that we deliver technical service in a truly customer centric environment.

Who we are

We are the independent regulator for social service workers in Scotland. Our work means the people of Scotland can count on social work, social care and early years services being provided by a trusted, skilled and confident workforce.

We protect the public by registering social work, social care and early years workers, setting standards for their practice, conduct, training and education and by supporting their professional development. Where people fall below the standards of practice and conduct, we can investigate and take action.

What you need to succeed

You will:

  • be educated to HNC level or equivalent in an IT related discipline or have two plus years of relevant experience
  • have experience of working in a customer focused IT Service desk
  • have knowledge of Office productivity tools, such as O365, Dynamics 365 and bespoke line of business applications
  • have experience of supporting Microsoft Active Directory, Microsoft Windows 10, Microsoft Office 365
  • act as an escalation point for technical issues.

Why work for us

We are an ambitious, enthusiastic and supportive organisation. With around 300 employees, you can really make an impact here. We offer a generous salary, flexible working arrangements, a full range of benefits, local government pension scheme and up to 43 days holiday (dependent on service). Please note new entrants will normally start on the minimum of the pay range.

You can find out more about the benefits of working here on our website.

Our office is in Dundee but this role is home based at the moment as we develop our agile working policy. We encourage remote working and support a less office-based format. We are happy to discuss individual arrangements and consider agile working as an option, depending on job requirements (such as being in the office for training events and meetings) and meeting the eligibility criteria determined by the new policy.

We welcome applications from candidates outside Dundee and the surrounding areas.

How to apply

You’ll find more information in the job description and person specification.

Find more information about us here on our website and on facebook.com/thesssc and Twitter @SSSCNews.

To apply, please complete the online application form by 8.00am on Monday 18 July 2022. We expect to hold interviews no earlier than week commencing 1 August 2022.