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Ref no:
Maxwell Street, G41 1EE
£24,000 - £26,000 per year
Contract Type:
Position Type:
Full Time
37 week per week
Work From Home:

This position has expired.

Database Stewardship Officer – Permanent, Full time (37 hours)

Salary: £24 - £26k per annum

Your new company      

At Sense Scotland we deliver vital support that makes a real positive impact to vulnerable individuals, and we value the work each staff member provides to ensure key goals are supported for those we care for. Our vision is the people we work with to live meaningful independent lives in a world that supports them to achieve their own ambitions. We do this by committing to our core values in practice and align this to all we do.

 Our values

  • Be open and honest.
  • Recognise individual worth.
  • Build relationships through trust.
  • Act on the basis of individuals aspirations and needs.
  • Be accountable.

Your new role

Sense Scotland are currently seeking a Database Stewardship Officer to work within our fundraising team and lead on our Raisers Edge CRM database ensuring it is accurate, updated and maintained in order for us to provide a high level of support across all income processes and sensitive fundraising management information. As a key member of the fundraising team, you will be required to communicate effectively and positively with our well-respected supporters of donations and ensure that information is received based on their journey so far, along with regular thanks communicated to show our appreciation/recognition for the support Sense Scotland received from them. As part of your role you will be responsible for inputting all donations received, reconciling all income from a variety of different channels, including all online fundraising platforms and bank statements while ensuring the accuracy of GDPR and Gift Aid data is managed. You will be liaising with the rest of the fundraising team and the finance team providing them with data analysis and reports related to the donor database/payments received as and when required.

 What you will need to succeed

  • Excellent IT skills across a range of software packages, particularly in Raisers Edge and MS Excel
  • Essential you have used the Raisers Edge Database system
  • Desired that candidates have completed the NXT Fundamentals exam/Blackbaud Certificate, however this is not essential
  • Demonstrable skills in using a CRM system.
  • High degree of numeracy with excellent accuracy and attention to detail
  • Ability to present information clearly and concisely, both verbally and in writing
  • Ability to manage a varied workload including good time management, working to deadlines.
  • Understanding of privacy and data protection issues and legislation and their application to the use of supporter data.
  • Self-motivation and the ability to work both independently and as part of a team as well as the ability to work pro-actively, using initiative to solve problems.
  • Strong customer service focus with confident, respectful and professional manner and capability to deal with a wide range of people pleasantly and positively by telephone, email and in person and respond effectively to user needs.
  • The desire to improve the Raiser’s Edge database and provide documents on process and system training 

What you will get in return

  • Opportunity to be part of a growing fundraising team and work with a reputable charity
  • Excellent annual holiday entitlement (36 days including bank holidays)
  • Be able to work independently and manage your own time to scheduled deadlines
  • Opportunity to lead and develop the Raiser’s Edge database system based on existing knowledge
  • Staff referral incentive
  • Be part of growing our network related to supporters who donate
  • Pension scheme
  • Employee Assistance Programme
  • Annual Employee Awards Event
  • Ongoing support and training
  • Flexible working