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Ref no:
32 Scotstown Road, AB23 8HG
£9.54 - £0 per hour
Contract Type:
Position Type:

This position has expired.

Responsible to: Service Manager, Lead Practitioners

Salary: £9.54 per hour with £1.15 per hour holiday pay.

Main responsibilities:

As a relief worker you can work across all of our services as and when needed. Our services that mainly use relief are Wernham House (our residential service) and Care Choices (our Care at Home Service) however, on occasion there will be requests from other services to consider.


Our services are:

  • Direst Access Service (DAS) – This open-door service is available to anyone needing our support providing information, advice and access to essentials for anyone facing crisis.
  • Justice Support Service (JSS) - Providing intensive support to individuals involved with the justice system, supporting people to re-integrate into the community.
  • Care Choices – Our Care at Home service for people needing assistance with personal care and companionship.
  • RISE – Our service that supports people out in the community with mental health support.
  • Assertive Housing Support Service (AHSS) - This Accommodation Based Support is aimed at preventing homelessness through integrated support of homelessness, mental health, employability and debt management.
  • Ending Violence and Abuse Aberdeen (EVAA) - Support for people experiencing physical, emotional, financial or sexual abuse, sexual exploitation, human trafficking and coercive control and people facing domestic abuse. We have specialist support in this service for LGBTQ+ people.
  • Strength for Tomorrow (SfT) - Trauma informed care and support to adults whose lives have been affected by childhood abuse.
  • Wernham House - Residential and respite care accommodation service for adults who have alcohol and substance use problems and mental health issues.

Job Activites

  • To undertake an induction shift/shifts as required at any service prior to starting work in that service.
  • Support the service in any way as directed by management or delegate.
  • Be familiar with, and adhere to organisational systems
  • Tasks in residential and community services are likely to include but are not limited to:
  • To assist in the implementation, review and development of individual support plans.
  • To provide advice, support and practical help to the service users.
  • To organise and participate in social, recreational and therapeutic programmes.
  • To attend service user reviews to discuss progress.
  • To assist service users to arrange appointments with outside agencies and escort them as necessary.
  • To assist service users resettle in the community as necessary.
  • To maintain service user centred and other records consistent with the above.
  • To undertake such cleaning, cooking and laundry duties as required.
  • To participate at staff meetings.
  • To participate in staff training as arranged.
  • To liaise with other agencies as appropriate.
  • To undertake any other duties consistent with the post.
  • Intervene in a crisis - effective pre-emption of accidents and incidents.
  • Ensure that the basic needs of service users are addressed and met (food, shelter, warmth, bathing, clothing, etc.).
  • Assist service users in their transition into the service or their own accommodation which may include practical tasks of getting/moving furniture, painting/decorating, cleaning and food preparation.
  • Arrange life skill development programmes in line with agreed support plans and within time restraints.
  • Advocate on service users behalf and generally assist them with communication skills.
  • Work with service users to tackle debts, budget and maximise their income.
  • Where required, assist service users with personal care (food, bathing, continence, etc.)

General terms of reference

In carrying out the above activities, the Relief Worker will:

  • Work shifts as required, including evenings/weekends/night hours.
  • Work effectively as part of a team.
  • Maximise his/her own performance and contribution;
  • Ensure they comply with internal and external regulations, procedures and other requirements appertaining to the project, if in doubt check with management.
  • Maintain the good reputation of the organisation;
  • Keep abreast of developments and legislation relevant to the project's range of activities;
  • Seek to improve his/her knowledge and skills by both formal and informal means;
  • Carry out other relevant work commensurate with the post as required by the Project Manager.
  • Seek support/debrief from management when required.

Key Capabilities

  • Interpersonal understanding – listens and understands expressed feelings; demonstrates concern for others; encourages others to express themselves.
  • Emotional awareness – manages strong emotions and responds constructively; keeps own feelings in check; deals with stress and is aware of when to seek help/debrief when required.
  • Service user orientation – strives to meet and surpass service users’ expectations; maintains appropriate contact until problem is resolved; makes self available to service users at critical periods; able to advocate on behalf of service users.
  • Flexibility – adapts easily to changes at work; modifies behaviour in response to a situation; sees the merits of differing viewpoints.
  • Initiative – takes responsibility; looks ahead and anticipates what needs to be done.
  • Team working – contributes fully to team work; establishes positive relationships with the team.
  • Working within Professional Boundaries – Demonstrates professional curiosity; accepts responsibility for own work; seeks and uses professional support; understands the principle of confidentiality.
  • Developing others – assumes responsibility for addressing service users’ skills; encourages initiatives in problem solving and making choices.

Basis, values and equal opportunities

Able to respect the aims and values of our work including a commitment to work with those with the most challenging needs to ensure that they have every opportunity to avoid further exclusion.



·Literacy and numeracy at a level to maintain all the appropriate paperwork, write support plans and give budgeting advice.

·Able to use computer applications such as Microsoft Word

·Able to work unsociable hours


·An understanding of social justice issues such as homelessness, substance misuse.

·An understanding of legislation/practice pertaining to the work.

·Experience of working with disadvantaged people

·Able to work hours at short notice

Other information

You can expect the following working for us:

  • Free Uniform
  • Comprehensive training through our online Learning Management System
  • Opportunity to pursue on the job qualifications and career progression
  • Industry leading systems and technology - we use an amazing app to support our home care which helps us to ensure paperwork is streamlined and as much time as possible is spent with the service user
  • Online timesheets and expenses
  • We are a Living Wage Foundation accredited employer - pay is reviewed annually each April
  • A warm and friendly team environment where everyone is valued.
  • Mileage paid at the national rate.

It's important to us that we recruit people who share our values and who want to make a difference. Our interview process is designed to get to know you better and to find out why you want to work for us. If you are nervous, please don't be - there are no right or wrong answers.

Because we work with vulnerable people, we have a responsibility to safeguard them. We undertake background and reference checks, and it is a term of employment with us that all employees register with the Protecting Vulnerable Groups ("PVG") scheme operated by Disclosure Scotland.

We guarantee an interview to candidates who have lived experience within the areas of society and the issues that we support and those who are care experienced, subject to meeting the minimum criteria for the role.

We're an equal opportunities employer and value diversity - exclusion has no place in our workplaces. If you need us to make reasonable adjustments to allow you to attend an interview with us, just let us know.

We regret that due to current Home Office rules, we are not able to sponsor applicants for this role, so you must be eligible to live and work in the UK without sponsorship.

The closing date for this position is 5pm on the 31st January 2022