IT Engineer - Desktop

Service: Customer Support Services - ICT

Closing Date: Friday 12th April 2024

Argyll and Bute Council are looking to recruit a full-time ICT Engineer to join our ICT Desktop team. This is an exciting role based in Willowview Centre, Oban and working with a dynamic team which has a strong focus on customer service.

You will be responsible for providing hardware and software support including first and second-line operational support, ensuring timely and efficient resolution of service requests, issues and incidents.

You must have up to date experience and strong skills centering on Microsoft operating systems, desktop applications and Microsoft 365 environment. Ideally, you will have experience in scripting and remote support along with excellent customer service experience and overall strengths in technical, troubleshooting and communication skills.

You should take note of the requirements specified in the Job Description and Person Specification and include all necessary information when applying.

Argyll and Bute Council recognises the numerous benefits of a positive work-life balance to the wellbeing and productivity of our employees. We will take a flexible first approach to requests from our employees to change the way that they work. While we must balance such requests with the need to ensure the quality of the important services we deliver is not compromised, we will ensure that each request is given careful consideration with a view to achieving a positive outcome wherever possible.

Benefits include generous holiday and sick pay entitlement, access to retail and high-street discounts, access to flexible working (Flexi time), Employee Assistance Programme, Group life assurance, unlimited access to the councils eLearning platform to support your personal development, as well as access to the local government pension scheme.

Applicants should note that:-

• The post-holder will be expected to travel efficiently and effectively between various work locations within Argyll and Bute and beyond to meet the operational requirements of the Service.

To apply for this vacancy, please click on the Apply Now button at the top of this page.

If you would like clarification on any information contained within the vacancy advert and/or the job description you will require to speak with the recruiting manager, who is

• John McVey, ICT Production Manager
• Email: john.mcvey@argyll-bute.gov.uk
• Telephone: 01546 604486
• Reference: ARB14056/BCS00193

Please note that you cannot apply for this vacancy by contacting the recruiting manager, applications must be made by clicking on the Apply Now button at the top of this page.

Please also note that we do not accept CVs, only applications completed and submitted via the Apply Now button on this page.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about our commitment to this please visit Equality & Diversity Policy.