Transactions Officer
- Location:
- Waverley Court 4 East Market Street, EH8 8BG
- Salary:
- £26,788 - £30,751 per year
- Contract Type:
- Permanent
- Position Type:
- Full Time
- Hours:
- 36 hours per week
- Work From Home:
- Hybrid
Job Description
Customer and Digital Services
Transactions Officer (Benefits & School Grants Team)
Waverley Court
Salary: £26,788 - £30,751
Hours: 36 per week
Working as part of the Benefits & School Grants Team within Assessment and Finance you will be involved in providing the highest standard of service to the citizens in Edinburgh in regard to:
Processing new claims and changes of circumstances in relation to Housing Benefit and Council Tax Reduction Claims
- Processing Free School Meals, Clothing Grants and Education Maintenance Allowance
- Dealing with Discretionary Housing Payments.
- Reviewing the benefits caseload in line with Department for Works and Pensions requirements
The above list is not exhaustive.
The main business systems you will use include NEC, D360 and Outlook.
This post is subject to a basic disclosure check.
The successful applicant will be expected to draw on a range of existing skills and experience and to develop these further within the role. You will have good communication and organisational skills, strong attention to detail and ability to work to tight deadlines. You should be flexible, proactive and customer driven.
We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.
As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.
To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.
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