Information & Advice Hub Advisor (Temp) - Mainholm Road, Ayr - SOA09796

Job Description

What is the role?

The Information and Advice Hub offers free, impartial, and confidential welfare benefits and money/debt advice services to residents across South Ayrshire. Working in this role you need to be completely customer focused and willing to go above and beyond to provide innovative solutions that surpass customer expectations. The post holder will be required to interact with customers by phone, digitally, and face-to-face and we are looking for advisors who possess excellent communication skills and the ability navigate and address the diverse needs of each customer. The role is fast paced, and our advisors need to be flexible and adaptable to the ever-changing nature of the advice service and have the drive and determination to achieve performance standards.

Although a background in welfare benefits or money advice is advantageous, full training is provided, so we are also interested in candidates who possess strong ICT skills and can demonstrate experience of working in a fast-paced customer facing role, providing advice and assistance to customers across a range of communication channels.

For more information, please visit Information and Advice Hub - South Ayrshire Council (south-ayrshire.gov.uk)

Please click on the option to download additional information on this vacancy to access the Job Description.

Extra Information:

The Grade of this post is Grade 2 / Level 5; the hourly rate is from £13.76 to £14.85 and the annual salary is from £25,112 to £27,101. Please note this post is temporary for 12 months.

The successful candidates will primarily work from home with occasional travel within the South Ayrshire area. Frequency for attending the office may vary depending on the exigencies of the service.

Closing date for applications is 14 May 2024.