1st Line Support Analyst (3 posts) 1 post Permanent 2 posts Fixed Term
- Location:
- Council Offices West Dunbartonshire Council 16 Church Street Dumbarton, G82 1QL
- Salary:
- £28,158.21 - £29,873.61 per year dependent on experience
- Contract Type:
- Temporary
- Position Type:
- Full Time
- Hours:
- 35 hours per week
- Work From Home:
- Yes
Job Description
3 posts - 1 Permanent and 2 Fixed Term until 30/05/2025 - Based at Church Street Dumbarton (These roles are for an initial 1 year fixed term period however there may be opportunity for the roles to become permanent).
West Dunbartonshire Council People & Technology service have an excellent opportunity for customer focused ICT First Line support analysts to join our team at an exciting time of technology improvements.
The successful candidates will contribute to the delivery of transformational technology projects and and also enhance our high-quality customer focused First Line Support Service as part of the ICT Device Support Team. Duties included ensuring all customers’ requests, incidents and problems are logged and progressed swiftly in such a way as to deliver a robust reliable and cost effective ICT service which meets customers’ needs and expectations as agreed in Service Level Agreements and Key Performance Indicators where applicable.
Working at all Council locations and also from home, the successful candidates are required to assist with project delivery, incident handling, and providing operational and technical ICT Support to WDC employees and partners.
The Individual
The successful candidate will benefit from the following:
WDC was voted one of the top ten flexible employers and prides itself in providing flexible working to support work life balance. In addition to this there are also additional benefits:
• Access to the Local Government pension scheme (LGPS) with an employer’s contribution of at least 19.3% and all associated benefits
• A minimum of 25 days annual leave, increasing a day each year up to 35 days as well as 8 fixed public holidays each year
• Access to employee wellbeing supports including occupational health & counselling if ever you need help and support
For information about West Dunbartonshire Council please click on the following link and see why we are an employer of choice: About Us
More information on the benefits of working within West Dunbartonshire Council, can be found using the following link: Benefits of Working with us