ICT Support Administrator (1 post PERMANENT, 2 posts FIXED TERM)

Job Description

1 POST - PERMANENT

2 POSTS - FIXED TERM UNTIL 30TH MAY 2025.

Are you passionate about technology and providing exceptional user support?

West Dunbartonshire Council has an excellent opportunity for an enthusiastic, motivated ICT Support Administrator within our dynamic team. While the role profile is generic for ICT Support administrator ( across the wider ICT teams ) this role will be specifically assigned to the Device team . As a key member of our ICT support service you’ll be the first point of contact for resolving hardware and software issues across our organisation and assist with all administration tasks for the wider ICT teams.

Why join us?

• Be part of a collaborative and forward-thinking IT team.

• Opportunity for professional growth and skill development.

• Competitive salary and benefits package including access to Local Government Pension Scheme.

• Utilise our highly recognised Flexible Working Scheme.

• Contribute to the technology-driven success of our organisation.

Your responsibilities will include:

• Providing prompt and effective technical assistance to users via phone, email or in-person.

• Diagnose and troubleshoot hardware, software and network problems for desktops, laptops and mobile devices.

• Escalate complex issues to the appropriate teams while maintaining clear communication with end users.

• Assist in setting up new devices, software installations and user accounts.

• Maintain accurate documentation of incidents, solutions and procedures.

Ready to take the first step toward an exciting career in ICT device support? Do you have a strong knowledge of Windows Operating System and common office software? Are you familiar with mobile device management (MDM) solutions? Do you have excellent problem-solving skills and the ability to work under pressure? Do you have outstanding communication and interpersonal skills? Even if you don't have the required experience or qualification we are still encouraging you to apply as the required in house & external training will be provided to promote your development.

Join us in shaping the future of technology support within West Dunbartonshire Council.

The Individual

The successful candidate will benefit from the following:

WDC was voted one of the top ten flexible employers and prides itself in providing flexible working to support work life balance. In addition to this there are also additional benefits:

• Access to the Local Government pension scheme (LGPS) with an employer’s contribution of at least 19.3% and all associated benefits
• A minimum of 25 days annual leave, increasing a day each year up to 35 days as well as 8 fixed public holidays each year
• Access to employee wellbeing supports including occupational health & counselling if ever you need help and support
For information about West Dunbartonshire Council please click on the following link and see why we are an employer of choice: About Us
More information on the benefits of working within West Dunbartonshire Council, can be found using the following link: Benefits of Working with us