Senior Head of IT Operations

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Glasgow Caledonian – the largest and leading modern university in Scotland - is a vibrant, values-led university with campuses in the heart of Glasgow and London. With a strong commitment to high quality education and research which supports the communities we serve, we have strong partnerships with employers to ensure our students get the careers they dream of and deserve.

In 2023 we rocketed into the top 40 universities in the UK in the highly regarded Guardian University Guide, were ranked the UK’s 2nd top performing modern university in the inaugural Daily Mail guide, and entered the top highly coveted 50 UK universities in the 2024 Times and Sunday Times Good University Guide for the first time. We are the top performing modern University in Scotland in all three guides. We are the only Scottish university with EcoCampus Platinum accreditation and were ranked second in Scotland for sustainability in the most recent People and Planet league table.

With a wide range of professionally accredited courses and links with over 300 industry partners, we have the highest proportion of undergraduate level graduates in highly skilled occupations (83%) compared to other Scottish modern universities - with 91% of our students in employment or further study within fifteen months of graduating (HESA 2023). We are Scotland’s leading provider of Graduate Apprenticeships and we have transnational partnerships around the world, supporting more than 22,000 students from nearly 120 countries.  We are committed to widening participation, helping more people from diverse backgrounds into university.

Guided by our values – integrity, responsibility, creativity and confidence - we transform the lives of the people and communities we serve.

The Senior Head of IT Operations role involves assisting the IT Director in managing all aspects of GCU’s information technology strategy and associated enabling plans, as well as managing and leading the day-to-day operations of the IT Department.  Additionally, the role holder will be responsible for ensuring our organisations operations and infrastructure are secure, reliable and meet the needs of the business and its users.  The Senior Head of IT Operations will work closely with other departments to understand their technology needs and feed this into the IT Projects Pipeline, while also managing vendors and contractors to ensure the delivery of quality services and products. This role is critical to the success of our organisation’s technology operations.

The ideal candidate will have experience of working in the Education sector, delivering digital and online products and should have proven IT management experience, a strong delivery focus and business acumen. Strong stakeholder management will be key in this exciting role as well as having a “can do”, determined and innovative approach to overcoming challenges by being able to plan, organise and manage complex priorities.  The role holder will have a Bachelor's or Master's degree in a relevant subject and Relevant professional qualifications such as IT Service Management (ITIL), or project/ programme management certification (PMP, PRINCE2, MSP etc.).

The successful candidate will work closely with and deputise for the Director of IT where needed, representing the IT Department as required within the University.   

Overseeing and supporting, alongside the relevant sub departments within IT, the daily operations of the IT Department including service desk, desktop & AV, application support, business partnership, asset management, general administration, security management and service management as it relates to service experience.

Should you require any further information about this role please contact Carol Young on Carol.Young@gcu.ac.uk

As the University for the Common Good, we are committed to embedding equality, diversity and inclusion, as well as our values in everything that we do.  As such, we welcome applications from all suitably qualified candidates who demonstrate the GCU Values.

Glasgow Caledonian University is committed to a fair and transparent recruitment process that is free from bias so that we can attract and retain a high performing workforce which makes a critical contribution to our success​.

The University holds the prestigious Athena SWAN Silver institution award, which recognises our significant record of activity and achievement in promoting gender equality across different disciplines.

As a Disability Confident 'Committed' employer, we are striving to ensure that our recruitment process is inclusive and accessible to disabled people. Although the Disability Confident 'Committed' level does not guarantee an interview for disabled applicants, we will make reasonable adjustments for disabled applicants during the recruitment process.

The University also holds the Carer Positive ‘Engaged’ employer award, which recognises our commitment to supporting staff with caring responsibilities.

Glasgow Caledonian University are committed signatories to the Armed Forces Covenant. 

The University offers a range of benefits including opportunities for professional development, family friendly policies, cycle to work scheme and onsite childcare facilities.

Please note that the appointment will be made on the first point of the salary scale (unless by exception).