Relief Seasonal Visitor Centre Assistant

LOCATION: Ben Nevis Visitor Centre, Glen Nevis, Fort William

JOB PURPOSE: To provide outstanding customer care, including information, guidance and assistance to all Centre Visitors in a safe, clean and friendly environment.

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

To assist in the day-to-day operation of the Visitor Centre, by providing outstanding customer care in all areas.

To work on a Rota basis within the Visitor Centre, retail area and cleaning roles, including regular weekend and bank holiday working.

To provide information relating to Ben Nevis, Glen Nevis and surrounding area.

To assist in ensuring the Visitor Centre is open and securely closed at the appropriate times.

To assist with the running of the retail operation – sale, stock deliveries/replenishing, stock take etc.

Daily cash handling and maintaining accurate records.

To facilitate group bookings within the Visitor Centre.

To respond to telephone enquiries and deal with them appropriately.

To assist with ensuring the security and safety of the public and private areas of the centre and grounds, in liaison with all other staff.

Carry out Fire warden duties as required

Undertake cleaning duties ensuring a high standard of cleanliness within the Visitor Centre, external grounds and public toilets.

To ensure that all activities are carried out safely and in accordance within house policies and procedures.

To operate a hot beverage service and soft scoop ice cream machine for the public.

This is a relief post, as and when required, there are no set hours.