Housing Manager

Housing Manager

35 hours per week

EVH Grade 10 SM7-SM9 - £57,402 - £60,448 (pending salary uplift)

Glasgow based (mix of home and office working)

West of Scotland Housing Association (WSHA) strives to be more than just a landlord. We put customers at the heart of everything we do by listening to their views and caring about what matters to them. Our values (respect, inclusive, integrity, improvement and support) shape how we act, our decisions and the services we provide. With over 50 years of history, what sets us apart is the way in which we go further to improve the lives of our customers, innovatively responding to their needs as their lives change. We provide over 4,300 homes across the West of Scotland and go further to provide housing you can call home.

Our staff are at the heart of our business, and we support them to be their best which is demonstrated with 84% of staff saying WSHA is a good place to work. We provide a friendly, inclusive environment and with the flexibility of a hybrid model of working (mix of home and office). Staff also benefit with a generous holiday allowance of 40 days. We know that to deliver outstanding customer service, we must ensure our staff are happy, healthy and motivated and we put a strong focus on staff wellbeing which is reflected with our gold accreditation for Healthy Working Lives. All staff also have free access to a comprehensive Employee Support Service.

Inclusive Employer

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief. We are particularly interested to hear from applicants with a disability, or from a black or minority ethnic background.

Disabled applicants who meet the essential criteria will, where possible, be granted an interview under the Disability Confident scheme

We are looking for a new Housing Manager who shares our values and will use them to guide the way they work on a daily basis. You will be accountable to our Director of Housing & Community Services providing excellent customer service in the delivery of a range of housing management services including tenancy management, estate management, mid-market rent, income maximisation, allocations and void management. You will be a member of our Leadership Team supporting a culture of continuous improvement.

You should:

• Have a housing related qualification or educated to degree level
• Have significant knowledge of housing/tenancy management legislation and best practice
• Have significant experience at manager level within a complex organisation
• Demonstrate excellent leadership skills and the ability to motivate and inspire teams to deliver an effective Housing Service.
• Have significant experience of working effectively with both internal and external customers and external organisations.
• Have significant experience in budget and contract management.
• Have significant track record in performance management and improvement.
• Have experience in managing cultural change.

How to apply

For further details please download an application pack visit www.westscot.co.uk/about-us/recruitment/, email vacancies@westscot.co.uk or telephone 0141 550 5600. For an informal chat about the role, please contact our Director of Housing & Community Services, Robert Campbell on 0141 550 5600.

Completed applications must be returned by 08:00am on Monday 15 April 2024.

Provisional Interview dates:

• 1st interviews – 22 April 2024 (pm) & 23 April 2024 (am)
• 2nd Interviews with presentation – 30 April 2024