Support Co-ordinator

Company Description

Our Home Instead Greenock & North Ayrshire office opened in 2021 with a mission to provide high-quality, reliable home care for older people and support them to remain independent at home for as long as possible.

The Support Co-Ordinator role will play a vital part ensuring that our clients in Inverclyde and North Ayrshire receive our award-winning care and support the growth of our business.

This is an excellent opportunity for an outgoing and ambitious individual to join our friendly team in a role which will offer a range of career growth options for the right candidate to progress.

Job Description

• Ensure Client schedules are matched to their needs, and continuity of care is maintained where possible.
• Be the first point of contact for all office enquiries and answering / redirecting phone calls and emails.
• Document and maintain effective and efficient processes to ensure that they are optimal and aligned with the needs of the business.
• Add and maintain all Client and Care Professional information on our electronic scheduling and care systems.
• Consult with the Care teams to ensure sufficient staffing levels for resourcing new and existing care packages.
• Coordinate holidays for the office team and Care Professionals.
• Support the end-end recruitment process including recruitment administration, references and PVG checks.
• Coordinate Care Professional retention activities such as newsletters and Make a Difference award.
• Control the office supplies and make sure it is in accordance with office needs.
• Undertake any other duties deemed necessary for the successful operation of the business.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
• Responsible for all aspects of office administration activities whilst being reactive to the needs of the business.

Qualifications

• Good working knowledge of IT systems with proven experience of Microsoft Office/365 and an ability to learn and adopt new systems where appropriate.
• Experience working with scheduling systems in Homecare or similar environment such as logistics.
• Keen eye for detail and the ability to work accurately under pressure.
• Initiative-taking with excellent time management and organisational skills who can adapt to a dynamic and changing environment.
• Comfortable taking direction or working under own initiative.
• Excellent written and verbal communication skills with ability to deal with telephone enquiries in a professional and polite manner.
• A meticulous approach to documentation and record-keeping.

Additional Information

• Part-Time role - 20 hours
• Salary is £22,425 (pro rata).
• Annual Leave - 28 Days (pro rata)
• 24/7 Employee Assistance Programme.
• Employee discount Scheme.

Applicants must have a driving licence and access to a vehicle although other methods of transportation may be acceptable and given due consideration depending on the needs of the business.

We encourage applications from all sections of the community as we want to reflect the areas in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to enhanced PVG.