Care Coordinator - Falkirk

At Thistle Care Solutions, we’re more than just caregivers—we’re partners in our clients well-being journey. Our team is comprised of trained and compassionate personal care assistants and support workers who are committed to delivering top-notch care with a personal touch.

Why should you work for us ?

• Quality Care: We prioritise quality in everything we do, from our rigorous staff training programs to our commitment to continuous improvement.
• Compassionate Approach: Compassion is at the heart of everything we do. We approach each client with empathy, respect, and understanding, ensuring they feel heard, valued, and supported.
• Personalised Attention: We take the time to get to know each client as an individual, tailoring our care to meet their unique needs, preferences, and goals.

This is a great opportunity for someone to develop their management skills by developing an already fabulous team of A Care Manager , Care Supervisors, Care Coordinators and large team of Carers. This is a great time to join them make the position your own.

Key Responsibilities

• Provide excellent customer service via telephone, email and in person. You will be expected to handle all customer queries with the up most professionalism and escalate any issues to management if required.
• Ensure all orders are processed correctly, exercising a high attention to detail and within expected time frames.
• Consistently update and maintain the organisation's database, ensuring all records are up to data and contain correct information.
• Distribute and dispatch parcels accordingly.
• General ad-hoc administrative duties including filing and record keeping.

Experience Required

• At least three years experience in a customer service setting in addition to strong administrative experience.
• Ideally, you will have administration/customer service experience in a healthcare setting and be familiar with clinical terms however this is not essential.
• Excellent task prioritisation, multitasking, and organisational skills.
• Strong MS Office skills.

Key Information

• Salary - 23K-25k
• Location - Falkirk
• Schedule - Mon - Fri, 09:00 - 17:00, Fully in office.
• On Call Support