Customer Experience Manager - Care & Support

A fantastic opportunity has arisen for a talented and experienced Leader to join our dedicated Customer Experience Team at Trust Housing.

Can you inspire and motivate high performing teams to deliver exceptional experiences for our customers?

As a Customer Experience Manager, you’ll have proven management and leadership experience, you’ll be decisive with excellent interpersonal skills and the ability to align with Trust’s strategic aims.

You’ll be joining an organisation that offers a collaborative working environment, supports personal development and a team of likeminded people who take pride in delivering 10/10 experiences to customers. You’ll be actively encouraged to bring new ideas to the table and be part of a team who strive to continuously improve the customer experience.

The successful candidate should hold a degree level qualification in health and social care services or related discipline or demonstrable significant experience of working in a similar operational management role within an RSL or organisation which includes a range of care and support services. Certified SQA level 4 qualification/Registered Manager Award in social care service provision is also required.

Could this be you?

If you think you are a good fit for the role and our team is a good fit for you, we would love to hear from you. In return for your enthusiasm and commitment we will offer you:

· Blended Working with flexitime 

· Competitive salary of £47,783 - £51,672 per annum

· Monthly car allowance of £458

· Pension Scheme

· Paid Professional Subscriptions

· Access to paid training & continued personal development

· Generous holiday entitlement

About Trust Housing

Trust is an organisation that’s never stood still, we’ve embraced change and we place no limits on learning. Expanding our skills and experience, our confidence and ambition and our capacity to trust, support and care for each other. 

As a national housing, support, and care provider, offering a range of accommodation and support services. Primarily serving older people in our communities we also provide housing for families and individuals. We have over 3,600 households across the length and breadth of Scotland, from the Highlands and Islands all the way down to the Borders.

Trust is an Investor in People Platinum accredited employer, a Leader in Diversity, and a great place to work.

Blended Working

Trust operates a blended/hybrid working approach and you will have the opportunity to work flexibly from both a remote location (‘home’) and your contractual workplace ('office') should you choose to do so. We have offices in Edinburgh, Glasgow and Wishaw and your contractual workplace will be the most appropriate for you and the requirements of the role. There are no set rules for how many days you will work from each location, and you will be trusted to work from the most suitable location for what is best for the customer, the business, the team, and yourself.

Trust Housing Association is a Registered Scottish Charity- SC009086

How to Apply

Please visit https://www.trustha.org.uk/Careers-At-Trust/current-opportunities to review the job description and to submit a CV and supporting statement detailing your suitability for the role.

If you’d like an informal discussion about this role, please contact Dawn Woodward, Head of Customer Experience (Care and Support) at: DawnW@trustha.org.uk

We are an equal opportunities employer and welcome applications from all sections of the community.