Museum Supervisor - Internal

Job Purpose:

Before applying for this job, it is important that you read the Applicant Guidance by clicking on this link and the Job Profile attached. These explain the job role and the type of person we're looking for.

Location: Art Gallery & Cowdray Hall, Aberdeen

Duration: Permanent, Full Time working over a two week rota with one weekend worked

Roles that require PVG Membership

Please note that with effect from 1 April 2023, where a role requires PVG membership, candidates will be required to meet the cost of the PVG membership. This applies only to roles with a full time equivalent salary of £30,000 and above. (Teaching roles and jobs at Grade 11 and above (currently £30,727 per annum / £15.97 per hour)

The Council will pay for the PVG membership cost initially, either £18 for existing PVG scheme members, or £59 for non-members, and this cost will be deducted from an employee’s first FULL month’s salary payment.

job purpose/about the role

To manage the operation of security arrangements and customer care across the Museum and Gallery venues. The post has a key role in providing a first point of contact for visitors and users to venues. Tasks include managing the front of house team, delivering excellent customer care, organising security arrangements, staff rotas, building maintenance and cleaning duties. To provide support for a range of exhibitions, displays, collection work, events, functions & corporate hire. The supervisor team plays a key role in supporting out teams with AAGM with strategic planning.

The job requires weekend and out-of-standard hours working and lone working

The post holder needs to hold as a minimum:

• Educated to Standard Grade or equivalent
• Full UK Driving Licence

The postholder is able to demonstrate:

• Ability to use own initiative and to manage buildings and front of house team
unsupervised at weekends
• Ability to communicate effectively with members of the public, staff and colleagues.
• Ability to identify and to solve issues that arise with the operation/management of the
Museum & gallery venues
• Ability to identify issues arising from corporate hires and to take actions to resolve them
• Basic knowledge of ICT packages including Word
• Excellent customer care and good interpersonal skills gained through previous
experience of working with the public
• Proven experience in Security work
• Effective communication with a wide range of people both orally and in written form.
• Able to remain alert, anticipate potential problems and apply suitable resolutions
• Able to work successfully as part of a team or on own initiative
• Experience of applying practical DIY skills
• Demonstrates a positive approach to work
• Manages change effectively
• Creates a work environment which promotes health, safety and well being
• Is supportive and encouraging
• Represents team interest to higher management
• Creates a culture of learning, eg coaches and mentors others
• Regularly monitors and reviews performance- recognises and acknowledges good
performance, deals with under performance and other problems at the earliest
opportunity
• Is a role model for professionalism
• Is flexible and willing to support change
• Demonstrates honesty and integrity in their decisions and actions
• Is accountable and holds others to account
• Is task and solutions focused

• Makes sure there are appropriate, sufficient and effective communication channels in
place for the team, service or organisation for example 1-2-1 ‘s and team meetings
• Keeps people up to date
• Communicates information clearly and concisely
• Is open and honest in communication
• Provides constructive feedback/advice/instruction

About Us

Please see Job Profile for further details.

Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion.

Flexible Working

We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation.

Disability Confident

We are a Disability Confident Employer.  If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact AskHR@aberdeencity.gov.uk.

Armed Forces

We are a forces-friendly employer, have signed the Armed Forces Covenant and are a silver award recipient in the Defence Employer Recognition Scheme.  We have a specific email address for those in the forces, those who have left the forces, as well as their partners / spouses / families: armedforces@aberdeencity.gov.uk.  We are able to answer questions about jobs and our application / selection process, as well as about our employee support provisions.

Guaranteed Interview Scheme

We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for our roles and who:

• have a disability
• are care-experienced and aged 16-29
• are aged 16-24 and live in Aberdeen City or have been to an Aberdeen City Council school and are applying for a Modern Apprenticeship (except Trades apprenticeships)
• have done a Foundation Apprenticeship with Aberdeen City Council and are applying for any apprenticeships relevant to the area in which they did their Foundation Apprenticeship
• are New Scots aged 16-24 and are applying for any apprenticeships

Further information can be found at https://www.aberdeencity.gov.uk/services/jobs