Skip to main content
Ref no:
EDN23883
Published:
05/06/2023
Closes:
19/06/2023
Location:
Waverley Court 4 East Market Street, EH8 8BG
Salary:
£24,890 - £28,854 per year
Contract Type:
Permanent, Temporary
Position Type:
Full Time
Hours:
36 hours per week

Job Description

Place

Customer Contact Coordinator
Waverley Court

Salary: £24,890 - £28,854
Hours: 36 per week

An exciting opportunity has arisen within Housing Resolution Team for a Customer Contact Coordinator.

The aim of the Resolution Team is to reduce the number of complaints and increase a first-time fix within Housing Property Operations.

As a member of this dynamic Team, you will manage complaints, Members' Enquiries, freedom of information requests (FOIs) and the resolution of complex customer issues for services within Housing Property Operations.

We are looking for someone who is passionate about making things better, enthusiastic, resilient, has the ability to make decisions under pressure, enjoys communicating with others and the ability to work positively and proactively with subcontractors and a range of departments across the Council.

The team is hybrid working with the office base at Waverley Court although you may have the opportunity to work in one of the Local Area Housing Offices . The grade for this post is Grade 5 and this opportunity will help you gain valuable experience and provide a greater understanding of Housing Property and wider Council services as well as supporting you to progress your career.

If you are looking for a new opportunity and exciting challenges and have the skills to work as part of our team, we would love to hear from you

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.  

Follow us on Twitter at @edincounciljobs

  • Disability Confident Employer - Employer
  • Armed Forces Covenant Gold.png
  • Scottish Living Wage
  • Carer Positive Employer in Scotland - Engaged