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City Chambers 249 High Street Edinburgh, EH1 1YJ
£24,064 - £26,468 per year
Contract Type:
Position Type:
Full Time
36 hours per week
Work From Home:

Job Description


Customer Service Advisor
City Chambers

Salary: £22,185 - £24,590
Hours: 36 per week

The City of Edinburgh Council Advice Shop assists the public with welfare benefits and debt matters. We provide information and advice about every aspect of welfare benefits and problematic personal debt. We also represent at court and tribunals to secure favourable outcomes for customers.

This post delivers the telephone and email advice service which is operated over 5 days per week during office hours, providing initial information, advice and assistance to customers. The post requires active listening skills and the ability to remain calm under pressure.

Potential applicants are encouraged to consider the criteria in the person specification fully before applying.

Previous experience in a customer service environment is essential. Knowledge of welfare rights and / or debt advice is desirable.

This post is subject to a basic disclosure check.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

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