Monitoring and Response Officer - Telecare

Job Description

Edinburgh Health and Social Care Partnership

Monitoring and Response Officer - Telecare Services
ATEC24

Salary: £22,185 - £24,590 (plus unsocial/ shift allowance payments)
Hours: 36 per week

The Telecare service, provide responsive and preventative support to over 8000 people living across the city in their own homes, facilitated by community alarms and other technologies.

We are seeking flexible and resilient individuals who enjoy a varied role and working as part of a close-knit team, to join our busy and dynamic frontline service.

The post holder will assist in providing emergency and support services to Edinburgh’s Telecare service users. They will offer advice and information to users, their next of kin and liaise with other council departments and outside agencies. They will visit users in their own homes and provide assistance and care to vulnerable adults.

The successful candidate will contribute to a variety of tasks that include answering calls from service users on the computerised calls handling facility, assessing the nature of an emergency call, prioritising the level of urgency, and responding accordingly.

They will visit service users, driving to their homes, and identify the extent of practical and emotional support required, contacting, and liaising with emergency services and other statutory /non statutory agencies when necessary.

They will provide emergency assistance in the form of First Aid, resuscitation, personal care and safer moving and handling using specialist equipment, where necessary.
They will develop their knowledge of the Assistive Technology Enabled care equipment and devices and support service users through demonstrating their use and assisting the team with installation and repairs.

They will maintain accurate records and statistics, and manage confidential records appropriately, where required.

You will be working to a 24/7 rota, which is currently under review and will be changing in the new year.

Please note, the successful candidate will require a valid UK drivers licence.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

This post is considered Regulated Work with Vulnerable Children and/or Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. Preferred candidates will be required to join the PVG Scheme or undergo a PVG Scheme update check prior to a formal offer of employment being made by the City of Edinburgh Council.

Follow us on Twitter @edincounciljobs