Ticketing Services Assistant - Usher Hall

Job Description

Place

Ticketing Services Assistant - Fixed term until 29/2/2024
Usher Hall 

Salary: £21,697 - £21,979 per year
Hours: 36 per week 

To provide outstanding frontline service to customers using the Cultural Venues box office for a wide range of performances, events and programmes across the performance venues (Usher Hall, Assembly Rooms, Churchill Theatreand Ross Theatre) and agency sales for other external events; ensuring first class customer care is provided across a range of channels which support the sales and marketing of events.

To provide first class service to customers using the Cultural Venues box office service, in-person, by phone, by email or on social channels.

To provide a welcoming environment, ensuring visitors first impression is a positive one

SALES

Carry out ticket sales for events or assist with general enquires regarding events, ticketing or attending cultural venues.

Undertake administrative duties associated with online sales

Undertake social media activities relating to events, such as concert information updates and customer feedback, as instructed

FINANCE

Prepare income for banking, in accordance with procedures.

Provide basic statistical information

TEAM

Work effectively as part of a team within own area and across the wider environment in which the post holder operates.

Support new member of the team and assist in their training as required.

Must have a flexible approach to shift work, as the post requires evening and weekend working.  These hours are dictated by the calendar of events.  No fixed shift pattern is available. 

To provide first class service to customers using the Cultural Venues box office service, in-person, by phone, by email or on social channels.

To provide a welcoming environment, ensuring visitors first impression is a positive one.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.  

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