Advert

Housing Options & Homeless Assessment Assistant (19/738)

Dumfries

£24,891 - £26,148

An excellent opportunity has arisen for the post of Housing Options & Homeless Assessment Assistant, within the Housing Options & Homeless Service.

You will be part of our busy Housing Options & Homeless Assessment Team, with responsibility to assist the Housing Options & Homeless Assessment Officers in carrying out the Council’s Statutory Duty in relation to Homelessness.

You should be educated to minimum Standard Grade or equivalent in English and Mathematics, you will have excellent communication, administration, and PC skills as well as some experience of dealing with the public.

This post will provide administrative support to maintain and update computer systems, therefore experience in the use of Excel and Microsoft Office is essential.

You will be required to answer telephone queries.

You will be required to deal with and progress initial contacts from people who are homeless or threatened with homelessness.

You will be required to provide front line advice to clients including in person, telephone, and email enquiries.

Provide support in office administration, including ordering supplies, record incoming and external mail.

You will liaise daily with people at threat of homelessness, The Housing Options & Homeless Assessment Assistant will liaise with a range of stakeholders, including Registered Social Landlords, Private Landlords, Housing Associations, and Housing Support Providers.

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You should have the ability to adapt, organise and prioritise your workload, be able to work under pressure, use your own initiative and work as part of a team to meet deadlines.

This post covers homeless administration functions for the whole Housing Options & Homeless Service; therefore, you will be required to provide administration for other Housing Options & Homeless Services Offices, in Annan, Kirkcudbright and Stranraer.

You must be a flexible team player with a strong commitment to providing excellent customer care.

This post is subject to a Baseline Personnel Security Standards check, and this includes candidate vetting through Disclosure Scotland.

With an exciting benefits package, working for Dumfries and Galloway Council supports you to invest in your own health and wellbeing. Employees have access to our bespoke Vivup platform with over 800 discounts on everyday essentials from top UK retailers, restaurants, utility providers and more. Employees also get access to exclusive discounts from local businesses, a Cycle-to-Work scheme, financial support from My Money Matters, and guidance from our trained Wellbeing Champions.

Here at Dumfries and Galloway Council we are committed to equality, diversity and equal opportunity with our values, which include treating everyone with dignity, fairness and respect, driving us to tackle inequality. We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation.

For further information please contact:

Amy Jordan, Housing Options & Homeless Assessment Supervisor

Amy.Jordan@dumgal.gov.uk

Nicola Carson, Housing Options & Homeless Assessment Supervisor Nicola.Carson@dumgal.gov.uk

Shona Forsyth, Housing Options & Homeless Assessment Supervisor

Shona.Forsyth@dumgal.gov.uk