Customer Experience Assistant

Job Purpose

Working within a performance management and continuous improvement framework the postholder will strive to exceed the expectations of the East Ayrshire Leisure Strategy and Delivery Plan and in doing so promote and recognise the importance of people in delivering our vision and values. This position is within the Dean Castle at Dean Castle Country Park, Kilmarnock. Specific duties include, but not limited to: Providing a warm and personal welcome to visitors of the Dean Castle, answering questions and providing information as and when required. Provide additional security to the collections on dsplay. Assisting colleagues with preparing and delivering our exhibitions and events programme, including operational set up. Attending meetings when required, supporting and contributing ideas to the ongoing development and delivery of the cultural programme. Undertake a wide range of administrative duties, liaising with external contractors and internal departments to maintain building standards Ensure all Health & Safety procedures are delivered and maintained, with respect to staff and visitor safety, and building compliance TO BE CONSIDERED FOR INTERVIEW, CANDIDATES MUST DEMONSTRATE THAT THEY MEET ALL ESSENTIAL CRITERIA OF THE ATTACHED JOB SPECIFICATION. Please see the attached Job Specification which outlines all responsibilities and duties for this post.

Rate of Pay

Rate of Pay - £12.59 - £13.25 per hour Hours of work will be 24.5 hours per week to be worked 5 over 7 days on a rota basis, and will include weekend working.

Responsibilities and Our Values

Contribute to and deliver excellent customer service, and in doing so promote and recognise the importance of people in delivering our vision and values; • Being honest and demonstrating integrity at all times • Engaging and inclusive with our people, partners and stakeholders • Striving for continuous improvement by being ambitious and aspirational in all that we do • Taking responsibility and being accountable for our organisation and our service delivery.

Additional Information

Employment References:- We follow the national guidance in relation to pre-employment checks namely “Safer Recruitment Through Better Recruitment”. With regards to requests for references and in line with this guidance, during your application process you should provide details of a minimum of 2 appropriate and relevant references, 1 of which should be from your current or most recent employer. It is also a requirement that the reference from your current or most recent employer is from an appropriate senior manager and it is not a reference from a former peer operating at the same level. The post you have applied for requires you to complete a Criminal Conviction Declaration Form listing any live offences. Any information that is disclosed on a Criminal Conviction Declaration Form will require to be discussed before a formal offer of employment is made. If you require further clarification please refer to www.disclosurescotland.co.uk.