MA HSCP Clerical Officer - 2 Posts - (Fixed-Term)

Job Description

HSCP- Admin

Modern Apprenticeship

Please note that this post is subject to restrictions and accessed via the Glasgow Guarantee website. To apply for the vacancy, click on the following link for Glasgow Guarantee website.

https://www.glasgowguarantee.org/  (Glasgow Guarantee Website)

https://www.glasgowguarantee.org/Vacancies/VacancyDetail/1487

DUE TO FUNDING CRITERIA, THIS VACANCY IS AVAILABLE TO THE FOLLOWING:
16-19 YEAR OLDS
20-29 YEAR OLDS WITH A DISABILITY
20-29 YEAR OLDS WHO ARE CARE EXPERIENCED

Job Description

We are looking to recruit Modern Apprentices to help deliver clerical and administrative support within the Home Care Service and to provide a high standard of customer service.

This position is predominantly a customer focused call handling service.

The aim of Home Care is to support people to live as independently as possible in their own home and receive care that meets their needs and you will be part of that team.

If you are enthusiastic about working within administration and who enjoy learning new skills, and potentially a long term career within our organisation, this could be the job for you and would welcome your application.

Key Responsibilities

Deal with a variety of telephone enquiries in relation to Customer Service, Home Care and Alarm Service.
Processing of work using Microsoft Outlook and multiple record management systems including direct recording into systems
Working with both internal and external organisations
Ensuring excellent customer service is provided at all times
Working with Home Care Co-ordinators and wider team members and other organisations
Communicating with client's families / hospitals and any other relevant people

Key Skills

Basic IT skills (Microsoft Office packages)
Basic literacy and numeracy skills
Good verbal and written communications skills
Be able to work as part of a team
Adapt to learning new skills
Reliable, hardworking and shows an enthusiastic positive manner
Able to produce work to a high standard, with attention to detail and accuracy
Able to follow instructions from your manager and other colleagues
Good time-keeping and time management

Apprenticeship Framework Level

SVQ level 2 in Business Administration

Apprenticeship Framework Title

Administration and Related

Training Provider

Glasgow City Council

 

 

Company profile

Glasgow City Health & Social Care Partnership. Joint working between Glasgow City Council, Social Work Services and NHS, Greater Glasgow & Clyde.

 

https://www.myjobscotland.gov.uk/councils/glasgow/working-us

 

https://glasgowcity.hscp.scot/

 

Education, Qualifications and Training

No qualifications are essential. English, Maths & another subject at standard grade (credit Level) or equivalent Vocational Qualification is desirable.

 

Experience & Knowledge

There is no requirement for candidates to have administration experience as all training and development will be provided.

 

Any Additional Requirements

Training provided will be SVQ Level 2 in Business Administration. Therefore, candidates must show commitment to achieving the qualification. Throughout the programme candidates will receive training, support and on the job experience

Application Packs

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054. Packs will be posted out to you within 3 working days of receiving your telephone request. Please note the closing date of the job advert to ensure that you give yourself plenty of time to complete your application form and return it to us.

Further Information

For further information about working for us please refer to our website Working for us