Conventions Support Assistant

Job Description

Glasgow Life is looking for a Conventions Support Assistant to join us on 35 hours, full time, permanent contract.  As Conventions Support Assistant you will be joining our in-demand Glasgow Convention Bureau. You will be part of a dedicated team which supports Glasgow Life Tourism and Conventions team. 

More about our Tourism and Conventions team
As a Conventions Support Assistant you’ll be joining our Glasgow Life Tourism and Conventions team. Glasgow is recognised as one of the world’s leading business tourism destinations. Glasgow Convention Bureau, which is part of Glasgow Life, competes to bring conferences to the city. These conventions boost the local economy by millions of pounds each year. From the COP26 to the Royal College of Nursing Congress, Glasgow hosts conventions which tackle topics of global importance. Read more on our website. https://glasgowconventionbureau.com/

About Glasgow Life 
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We help put on world-class events, conferences and festivals which enhance Glasgow’s international reputation. Glasgow is the first city to be named European Capital of Sport twice sport and was also the first place in the UK to be named a UNESCO City of Music. 

The role 
As a Conventions Support Assistant you’ll be an integral part of the team by providing a vital role in support of the Accommodation Manager and wider internal team. The role provides accommodation support for confirmed conferences and conference bids. The role involves extensive work on the accommodation booking website, Passkey, keeping administration of commission revenue for the accommodation department accurate and up to date. The role will also support the Convention Bureau team to deliver economic benefit from delegate spend, legacy and impact, ensuring Glasgow has a positive reputation as a successful conference city. This is a business support role that works with and across all areas of the Convention Bureau, with specific responsibility for providing support with all accommodation matters to Convention Bureau colleagues. This involves building accommodation booking websites and liaising with hotel colleagues to collect allocations and rates for future Passkey conferences. The role requires excellent administration skills, with the ability to deliver to tight deadlines while working on a variety of projects at any one time. The role requires attention to detail and a positive can-do attitude that is always customer focussed. 
The post reports to our Senior Convention Bureau Support Manager and works alongside an established team. 

The candidate 
If you’re interested in joining us as a Conventions Support Assistant you’ll need the following skills and experience:
- Experience of working within an accommodation booking service area
- Experience in working with conference organisers, delegates and hotel guests
- Experience of the Passkey accommodation booking system
- Have attention to detail and the ability to work under pressure to deliver to deadlines 
- Have excellent administrative and organisational skills and be competent in using excel
 
You can read the full person specification for this role under the ‘Job Attachments’ section. working, with teams working between the office and home. Your line manager will agree these days with you. This balance enables you to continue much-needed collaborative working. 

 

 

Our office at 38 Albion Street has great links to public transport.

This role is working Monday – Friday, 9am – 5pm.

We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.

Important Dates: Closing date 19th February and interviews are provisionally scheduled for w/b 27th February.

Benefits at Glasgow Life 
We offer a generous holiday allowance of 30 days, rising to 35 days after 5 years, plus 6.5 public holidays (for full-time roles). You’ll also be eligible to join the Strathclyde Pension Fund, which pays 19.3% employer contribution and is one of the largest local authority pension providers in the UK. Additional benefits include staff discounts, cycle to work scheme, option to buy annual leave, flexible retirement as well as family-friendly policies.

Diversity matters at Glasgow Life
We're determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We're a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer 

Application Packs

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054.

Packs will be posted out to you within 3 working days of receiving your telephone request.

Please note the closing date of the job advert to ensure that you give yourself plenty of time to complete your application form and return it to us.

Further Information

For further information about working for us please refer to our website https://www.glasgowlife.org.uk/work-with-us