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Ref no:
Civic Centre, Windmillhill Street, Motherwell, ML1 1AB
£22,808 - £24,234 per year
Contract Type:
Position Type:
Full Time
35 hours per week
Work From Home:

This position has expired.

We have enhanced our candidate experience which will support your application and reduce the time to hire. This means when you click on apply you will be directed to a new screen that may be unfamiliar to you.

If you are a current employee of North Lanarkshire Council and wish to apply for this position, please log in to your MySelf account for instructions on how to apply.

If you require any additional support, please contact the People Help Desk on 01698 403 151 or you can email us at:

This vacancy is internal and open only to employees of North Lanarkshire Council and Associated Employers* 

*Fusion Assets, NLP LLP 

We are looking for an enthusiastic and customer focused individual to join the Recruitment Team that will support developing a workforce for the future.

Reporting to the Senior Recruitment Advisor, you will work within the Recruitment Team to provide a high quality recruitment service to managers, staff and members of the public, and deal with a wide range of enquiries via telephone and email. These duties will include data retrieval and/or input to on-line systems, such as Talentlink and iTrent.

Working in the Recruitment Team you will have an active role to play in responding to recruitment enquiries and applying procedure to resolve problems, whilst ensuring enquiries are dealt with timeously and appropriately. In doing this, you will also build on and maintain recognised levels of excellent customer service.

Educated to Standard Grade, or equivalent, and with a moderate level of relevant experience of working within a customer focused environment, you will support applicants and managers on their recruitment journey. You will have excellent interpersonal, communication and team working skills along with maintaining attention to detail and a high level of accuracy. You will be numerate and IT literate, with the ability to quickly learn the Talentlink and HR IT system, iTrent, and Microsoft applications.

You will be self-motivated with a diligent approach to customer service delivery and be able to plan and prioritise your workload.

Work pattern: 35 Hours per week, Monday to Thursday: 08:45 to 16:45, Friday 08:45 to 16:15

The post is a temporary position until 31st March 2025.

Working here at North Lanarkshire Council 

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 26 days annual leave and 6 public holidays*, and a wide range of offers available to you through our NLLife reward site. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career. 

For more information on local authority careers visit the myjobscotland career hub 

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a 

Smarter Working Policy. 

Click here to see our Recruitment Charter. 

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work. 

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. 

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description. 

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People. 

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151. 

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL