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Ref no:
Various Locations in North Lanarkshire , ML1 1AB
£5.28 - £10.42 per hour
Contract Type:
Position Type:
Full Time
35 hours per week

Customer Service Modern Apprenticeship SVQ Level 3 (2 positions)

Apprenticeships play an important role in our organisation and provide people in our communities with a route in to a challenging and rewarding career with North Lanarkshire Council.

We aim to be a true reflection of the communities we serve, which is why encouraging talent from all backgrounds to join North Lanarkshire Council is important to us. We’ve found that Apprenticeship opportunities are one of the very best ways to equip people with the skills they need to succeed. You’ll be able to make a difference for our communities doing work that really matters.

What’s the role?

The Customer Service Modern Apprenticeship role involves providing first point of contact support to customers and managers and help in delivery of training and website administration or being first point of contact support to customers and managers and will also help in delivery of all sport and leisure activities within Active NL.

This 12-month modern apprenticeship will provide you will the information and skills required to deliver first class customer service and ensure our customer have the best experience. We currently work in a hybrid model which involves a blend of home working and working from the office. Any training will be delivered face to face at the office, and you will have a supportive team to assist you. You will develop essential skills in communication and customer service whilst building your knowledge of Council policy and procedures.

As part of this apprenticeship, you’ll undertake an SCQF Level 6/SVQ Level 3 in Customer Service. This Apprenticeship would appeal to you if you’re keen to work in a busy and agile first point of contact customer service role with a passion to deliver the best customer experience.

Placements are in the following areas:

Chief Executives Office –Motherwell x1

Active & Creative Communities – Coatbridge x 1

What do I need?

Ideally, you’ll have excellent communication and IT skills and the ability to take ownership for the decisions you make. You should have English and at least three other qualifications (Band A-C) at National 5 level or above. We look for Apprentices who can help us deliver our exciting ambition and plans for North Lanarkshire. During the selection process we’ll look for you to demonstrate the key strengths we know you’ll need to be successful; ambition, determination, adaptability, personality, ownership, be pro-active and show willingness to learn.

In accordance with Government Guidelines, you’ll need to be aged 16-24 (at the point of starting the apprenticeship) or if you are disabled or care experienced, you’ll need to be aged between 16-29 (at the point of starting the apprenticeship)

For further information contact

These posts are temporary post until September 2024.

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of offers available to you through our NLLife reward site. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL


  • Disability Confident Employer - Leader