Response Advisor - REQ02118

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

NLC7 £29,559 - £32,262 (Pro Rata) plus appropriate payment for non-core hours and night shift working (35 Hour work pattern)

Based within the Community Alarm Service in Motherwell you will be part of a team handling calls from service users across North Lanarkshire. This role requires you to be an effective communicator and have the necessary skills to enable you to assess the needs of callers, ensuring they are provided with the appropriate support which can include mobilising Home Support staff where necessary. As essential aspect of this role is ensuring that information is accurately recorded on the service database and relayed appropriately to those involved in the care and support within the service users in their homes. You will also be involved in the provision of statistical information and updating and maintaining service user records.

You should be able to demonstrate that you are an effective communicator and have previous experience working with people. The ability to prioritise your workload with minimum supervision is essential as is the requirement to have good IT skills which able you to update and extract information from different systems. A HNC or SVQ Level 3 in Social Care is desirable.

This post requires the successful applicant to be able to work as part of a rotational shift pattern which includes day, back and night work patterns on a 4 on / 4 off basis.

The successful applicant will be subject to a standard criminal conviction check through Disclosure Scotland.

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.