Seasonal Customer Services Adviser, Orkney Ferries (2 posts)

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ENTERPRISE AND SUSTAINABLE REGENERATION
Ferry Services

Seasonal Customer Services Adviser (2 posts)

35 hours per week, Shift working over seven days
Temporary up to 30 September 2024
£30,363 - £31,026 / £16.64 - £17.00 per hour (including shift allowance and Distant Islands Allowance)

We are looking to recruit committed and enthusiastic individuals to become part of the Customer Services team within the Orkney Ferries offices for the summer season.

These positions represent a challenging opportunity, assisting in a range of duties including customer services, dealing with enquiries, taking bookings and details for the Ferry booking system and administrative support.

Candidates should hold a qualification at SCQF 5/6 level, i.e., SVQ2, National 5, Standard Grade, O Grade, Intermediate 2, SVQ3, Higher, National Certificate, Foundation Apprenticeship, or have a minimum of 2 years previous relevant experience.

Candidates should also be able to demonstrate the ability to establish good working relationships with all levels of staff and to provide a professional service to the public.
With a busy workload you must be organised and able to work on your own initiative and prioritise work in order to cope with tight deadlines.

Experience in the use of Microsoft Office packages and excellent organisational, administrative and communication skills are also essential for this role.

You should be able to travel efficiently and effectively between various work locations within Orkney to meet the operational requirements of the Service.

This post is subject to Basic Disclosure Scotland clearance.

For more information regarding this post, please contact Nicola Owen or Eddie Barclay on 01856 872044.

Closing Date: Sunday 14 April 2024

Please note that interview expenses are not payable for this post.