IT Technician, Perth PKC10671
£26,241 - £28,474 Fixed Term (until 31/03/2025)
Carpenter House, Carpenter Street, Perth PH1 5GB
We are recruiting a suitably experienced individual to the post of IT Technician within the IT Service. As an IT Technician you will be allocated to work primarily within the Technical Support Team with options to work in any other technical team within IT and you will provide professional technician services supporting customers across Perth & Kinross Council.
The interview will consist of questions from a panel and a technical test. The successful candidate will be appointed depending on references and PVG check being completed. Experience of working within a Council/School environment would also be an advantage.
The successful candidate will:
•work in a team assisting in the installation, configuration, maintenance and support of ICT equipment, peripherals and standard software
•Provide first line support to log / prioritise / resolve incoming user queries and faults via an IT Helpdesk
•Assist in the maintenance of the Council’s ICT asset register. System data input
•Provide written and oral progress reports when requested
•Undertake other duties allocated as and when required.
Candidates must be educated to HNC level in an appropriate discipline or have experience in a relevant professional ICT environment.
You will be able to demonstrate:
•experience of working collaboratively in a team environment; building working relationships with others
•Ability to work well under pressure, multi-task and take personal responsibility for prioritising your own workload
•Experience of dealing effectively with generally similar enquires and requests by providing technical/specialist advice and information which may require investigation, research and explanation
•Ability to communicate clearly with users who have a wide range of technical knowledge
You must have a sound technical understanding of:
•Microsoft Windows 10/11 operating systems and PCs in an enterprise environment
•Enterprise printing solutions
Experience of the following would be an advantage:
•Supporting Android smartphones
•Supporting Audio-visual equipment
•Supporting iPads in an educational environment
•Using Active Directory & Microsoft Management Console (MMC)
•Using Microsoft System Center Configuration Manager (SCCM)
•Using Service Desk software such as Ivanti Service Desk
•Using automated call distribution (ACD) systems
You must have a valid UK driving licence and access to a vehicle as this post requires you to travel to a variety of locations across Perth and Kinross.
If you would like any more information regarding this vacancy, please contact Tommy Millar, IT Co-ordinator on 01738 477322.
When completing your application for this post, please ensure you provide current contact details (including e-mail addresses) for two referees, one should be your present or most recent employer. However, if you are an existing employee of Perth & Kinross Council, you are only required to provide reference details for your current employer.
At PKC our values and behaviours influence our work and support us in the delivery of the Perth and Kinross Offer. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours. Find out more about PKC and you could soon be joining our team!
Please APPLY ONLINE. Facilities are available at all public libraries in Perth and Kinross. If you have a disability and require reasonable adjustments, please call 01738 475555 to discuss.
As part of our safer recruitment measures, Perth & Kinross Council carries out rigorous checks on the right to work in the UK, qualifications, employment history, including references, and fitness to undertake the post.
Some jobs may have been traditionally carried out predominately by one gender, but we would encourage you to apply if you meet the requirements, irrespective of your gender.
A healthy work life balance is important to Perth & Kinross Council and we provide supportive management and flexible working arrangements to help you achieve a healthy work life balance. You will have access to training and support for continued professional development.
Perth & Kinross Council welcomes applications from former armed forces personnel/reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.
What we can do for you
If you are successful in a role with Perth & Kinross Council, you will have access to a range of benefits to help your physical, mental and financial wellbeing.
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