Customer Advice & Support Advisers - Galashiels Contact Centre

Job Details

Grade: 5A
Hourly Rate: £12.02 - £13.15
Salary: £21,937.94 - £24,000.18 pro rata per annum
Contract Duration: Temporary & Permanent
Hours: up to 35 hours ( * full time and part time hours available)

Please note there is 3 posts available please see below details


Job 1 - Full Time up to 35 hours per week Permanent
Job 2 - Full Time up to 35 hours per week Temporary until 31st March 2024
Job 3 - Part time up to 19 hours per week Temporary until 31st March 2024

*All hours can be negotiated and we will be flexible with any hours requested to the working hours available within the contact centre*

Interviews will be held on the 16th October 2023.

Please note successful applicants will be placed on the first point of the salary scale unless they meet certain criteria.

Role Purpose

We have an exciting opportunity for highly motivated Customer Advisors to join our Customer Advice and Support Service based at the Galashiels Contact Centre.

You will provide advice and support to customers via telephone, email, live chat, online forms and face to face on a wide range of council services while delivering exceptional customer service.

To deliver high quality advice, information and assistance to members of the public on a range of Council services through face to face, telephone and online contact, and processing the follow-up action using technological systems. For Library Contact Centre sites this includes providing a high quality library service which meets the needs of local communities, fosters and encourages a love of books and reading, and supports lifelong learning whilst promoting a positive, welcoming and helpful image of library and contact centre services to the residents of and visitors to the Scottish Borders at all sites.

This role will suit you if you are a people person and a fast learner with excellent IT and customer service skills.

Essential

At least 5 SCE Standard Grades including English at level 3 or above (or equivalent)

Commitment and ability to achieve an appropriate level of Customer Service qualification or SVQ level 2.

Informal Enquiries

Informal enquiries may be made to Janet Mitchell by telephone on 01835 824000 Ext No 5849 or by email at Janet.Mitchell@scotborders.gov.uk.

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.