Advertisement Details

The Modern Apprentice ICT Network Assistant will work towards providing first line user support and customer service for all Council supported ICT equipment and services, as defined by ITIL v3. This is a highly visible customer-facing role. This will include working as part of a team to maintain ICT services. The Modern Apprentice ICT Network Assistant will also work towards undertaking a range of duties associated with financial and administrative support to the ICT Service.

The Modern Apprenticeship in IT and Telecommunications will be for up to 2 years.

The Modern Apprentice ICT Network Assistant will report to the Team Leader – ICT Operations and will learn and work as part of the team

More detail is provided in the Job Profile, Person Specification and Conditions of Service Summary attached to the bottom of this advert.

Please follow the link(s) below for further information -

Additional Information

The grade of this post is SLGLW / AB
Salary shown in the advert is inclusive of Distant Islands Allowance of £2,742 per annum
Apprenticeship Full Time post for 37.0 Hours per Week , 52.18 weeks per year
A relocation package does not apply to this post
We will pay interview expenses from within Shetland
We are happy to talk flexible working

During the application process you are required to give the names of two persons not related to you, who we can contact to provide a reference to support your application.

This post is based at the Computer Centre, Garthspool, Lerwick.

For further details relating to this post, please contact: Alistair Hall - Team Leader, Contact on: 07766421068 or E-mail: alistair.hall@shetland.gov.uk

If you have a disability which prevents you from applying online, please call 01595 744032.

Information about Shetland

Shetland is an archipelago in the north of the British Isles where you'll find freedom, wildlife and wild beauty, but also a rich culture and dynamic, forward-looking society. The Islands have a thriving and diverse economy full of opportunities and offer residents the ideal work/life balance. Shetland combines stunning coastal landscapes and wide open spaces with friendly, bustling island communities. Factor in Shetland's impressive modern amenities, highly regarded schools and the Islands offer a work life balance rarely found elsewhere.

Find out more about:

Living and working in Shetland: here

The Shetland Islands Council: here