Customer Services Advisor - Wallace Tower, Ayr - SOA11054

JOB DESCRIPTION

Customer Services within South Ayrshire Council is a fast-paced environment and working in this role you need to be completely customer focused and willing to go above and beyond to ensure you deliver the best service possible to each and every customer.

Our advisors need to be flexible and adaptable to the ever-changing nature of the service, working across a vast range of enquiry areas, multiple ICT systems, and interacting with customers by phone, digitally, and face-to-face, from a range of locations.

We are particularly interested in candidates who have experience of working in a similar role and can demonstrate strong ICT skills and skills in handling complex customer enquiries using a range of communication methods.

Training and equipment will be provided to accommodate a hybrid working model however, you will require internet access at home.

*** Please note that whilst training you will require to work full time in an office ***

If you apply for this post, please ensure your email provider accepts emails from noreply@myjobscotland.gov.uk by adding Myjobscotland as a safe sender. If you are unsure how to do this, please contact your email provider for guidance, as this varies per provider.

RESPONSIBILITIES

Please click on the Job Attachments to access the Job Description.

ABOUT US

South Ayrshire is at the heart of historic Ayrshire, with a wealth of local heritage and culture, first class leisure amenities, world-wide travel links, diverse landscapes and thriving communities.

Making a difference for our communities is at the heart of what we do and working with us means, you can use your skills, knowledge and experience to help us do just that. We currently employ around 6000 people to serve a population of more than 112,000 people located across a diverse area that includes the towns of Ayr, Girvan, Maybole, Prestwick and Troon as well as small rural villages, coastline and farmland.

We are an ambitious Council, and we aim to place people at the centre of everything we do as we look to deliver the best possible outcomes. We are ambitious for our communities too and our new Council Plan is based on priorities and outcomes that we believe will have the greatest impact on the wellbeing of our communities, our local economy, and our environment.

BENEFITS

Here’s what we can offer!

• Competitive salary
• Excellent pension scheme
• Generous annual leave entitlement and enhanced leave scheme (purchase of up to 2 weeks’ holidays)
• Wellbeing initiatives and Occupational Health services
• A healthy environment supportive of work-life balance and caring responsibilities
• Car leasing scheme
• Discounts on major supermarkets and retailers, cinemas and gym memberships (including Council leisure facilities)
• Purchase of white goods and more via salary sacrifice
• Cycle to Work Scheme
• Scotwest Credit Union

ADDITIONAL INFORMATION

The grade of this post is Level 5.

The work style for this post is Hybrid Worker.

Hybrid Workers

The successful candidate will be required to work flexibly between home and the office and the frequency for attending the office may vary depending on the exigencies of the service.

Posts available are as follows:

Post A - Customer Services Advisor - Temporary until 28/02/2026

Post B - Customer Services Advisor - Temporary until 30/05/2026