Information & Advice Hub Advisor x3 (Temp) - Mainholm Road, Ayr - SOA09788

Job Description

What is the role?

The Information and Advice Hub offers free, impartial, and confidential advice services to residents across South Ayrshire.  Working in this role you need to be completely customer focussed and have a background in delivering front line customer service. 

This role will be part of an exciting expansion to our existing Education and Community project, predominantly based within Schools across South Ayrshire within the North (Troon/Prestwick areas), South (Girvan/Maybole areas) or Ayr clusters, and the surrounding villages within community venues. The successful candidate will work with a Senior Advisor to offer in school support to parents, carers and school staff, this will include a full welfare rights and money advice service as well as advice on employment, immigration and a range of other topics.  You will also provide support to residents across South Ayrshire from community venues as appropriate. 

To succeed in this role, you will need to demonstrate your abilities in delivering a frontline customer service, you should be flexible to meet the changing needs of the service and have the drive to assist with meeting the Council Commitment of reducing poverty and disadvantage.

We are particularly interested in candidates who have experience of working in a similar role delivering welfare rights and/or money advice, can demonstrate skills in handling customer enquiries face to face, by phone, digitally and have experience of using multiple ICT systems simultaneously.

Full training within the role will be provided.  For more information, please visit https://beta.south-ayrshire.gov.uk/information-and-advice-hub

Please click on the option to download additional information on this vacancy to access the Job Description.

Extra information:

The Grade of these posts are Grade 2 / Level 5; the hourly rate is from £13.76 to £14.85 and the annual salary is from £25,112 to £27,101.

These posts are temporary for 23 months.

The successful candidates will primarily work from home with occasional travel within the South Ayrshire area. Frequency for attending the office may vary depending on the exigencies of the service.

Closing date for applications is 14 May 2024.