SLA12015 - Clerical Assistant (CSC)

Job Description

Work Pattern - Week 1 - Thursday & Friday / Week 2 - Monday & Tuesday

We are looking for a well-motivated individual to join our busy Land Customer Service Centre team, providing advice and guidance to our customers, for a range of services include Waste, Street Cleansing and Grounds Maintenance.

You will undertake a range of duties including call handling, responding to customer emails and online forms, and liaising with Operational Officers. You will also carry out general clerical duties when required.

Excellent customer service is our priority therefore you will display the necessary commitment to the principals of customer care and have previous experience of handling customer enquiries by telephone. You should have the ability to work as part of a team, have effective written and verbal communication skills, and have negotiation, advocacy and assertiveness abilities.

You should be able to effectively organise and prioritise your workload, respond to changing priorities, have the ability to display IT skills, especially in Microsoft packages, and be able to contribute effectively to team goals and projects.

Requirements

Recruitment Checks

As part of our approach to good practice and safer recruitment we carry out a number of pre-employment checks for example, Identity, Asylum and Immigration and employment history.

The preferred candidate will be subject to a Basic Disclosure provided by Disclosure Scotland prior to a formal offer of employment being made.

Please refer to http://www.disclosurescotland.co.uk for further information about the disclosure process and best practice.

Responsibilities

Equal Opportunities and Armed Forces Community Covenant

South Lanarkshire Council are Equal Opportunities employer and encourage applications from all members of the community.   As a user of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum behaviour requirements for the position.

South Lanarkshire Council is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant.  Veterans are guaranteed an interview who meet the minimum requirements for the position.

The Individual

As an employee of South Lanarkshire Council you would also receive a wide range of benefits including:

• Enrolment in award winning local government pension scheme
• Up to 33 days annual leave
• Public holiday entitlement (up to 10 days)
• Occupational sick pay
• Family friendly policies - flexible working, including consideration of a condensed working week, e.g. 4 days, maternity/paternity leave, enhanced leave.
• Employee Discounts – including discounts at the cinema.
• Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)